Work

As recognized human-centered design experts, we often share our data-driven, practical, and iterative approach to customer experience (CX) challenges with the world.

Here, you’ll find a collection of publications, webinars, and case studies for your learning pleasure.

Contact us to write for your publication or speak at your event.

All
Articles
Case Studies
Past Webinars

Unearthing Insights for a Better Dealer Services Experience

Improving the User Experience by Streamlining Consumer Repairs and Warranty

Enhancing the Online Experience with a Simpler Post-Purchase Path

Fostering Brand Loyalty by Reimagining the In-Store Experience

A Roadmap for Omnichannel Transformation Using Near Term Strategy

Sketchnote reflecting details from the presentation

Forget the Trail of Breadcrumbs – Webinar

Interact Global - October 2021

boy in green shirt holding red paper heart cutout on brown table photo

Website Concept, Structure, & User Experience Optimization

Sailboat sailing into the dark clouds at night - More Human Navigation

The Dream of a More Human Navigation Realized

Boxes & Arrows

Designing Complex Website Navigation

UX San Antonio - September 2021

Person with headphones playing video game

Human-Centered Design, Empathy, & MVP Training

Illustrating a roadmap on an iPad pro with apple pencil

Service Design & Kano Models

Firecat First Friday - September 2021

Honest Collaboration: Collaborating When Things Get Real

Collaborate Virtual 2021

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Upcoming Events

DevFest 2024

Saturday, November 16th | 10 AM – 6 PM EST
Troy, NY

Founding partner Lis Hubert will be featured in the Women in Tech panel at this public conference held at RPI for student and professional developers to further learn about Building with Al, Cloud, and other technologies.

General Admission Tickets: $ 25.00
Early bird Ticket: $ 10.00 ends October 22nd
Student Tickets: $ 7.25 (with student ID)

Register