A Roadmap for Omnichannel Transformation Using Near Term Strategy

Sketchnote reflecting details from the presentation

Forget the Trail of Breadcrumbs – Webinar

Interact Global - October 2021
boy in green shirt holding red paper heart cutout on brown table photo

Website Concept, Structure, & User Experience Optimization

Sailboat sailing into the dark clouds at night - More Human Navigation

The Dream of a More Human Navigation Realized

Boxes & Arrows
orange digital wallpaper

Designing Complex Website Navigation

UX San Antonio - September 2021
Person with headphones playing video game

Human-Centered Design, Empathy, & MVP Training

Illustrating a roadmap on an iPad pro with apple pencil

Service Design & Kano Models

Firecat First Friday - September 2021

Honest Collaboration: Collaborating When Things Get Real

Collaborate Virtual 2021
person walking on beach during daytime

Forget The Trail Of Breadcrumbs

Boxes & Arrows
Mountain cover with snow

Leave a Trail of Breadcrumbs: Designing Navigation with Customer Intentions

UX Camp Winter 2021
lens focused on man who is blurred

Camera Obscura: Beyond the lens of user-centered design

by Alexis Lloyd, Devin Mancuso, Diana Sonis, and Lis Hubert
Young professionnal working from home using a touchscreen laptop with his stylus with a bright sunny light and plants in the background.

Optimizing Websites for Today’s Customer

Customer Experience Week 2020


We love sharing our ideas on how companies can create meaningful customer connections using human-centered design principles. Check out these upcoming events to learn more.

Impact the Future
Friday, March 1, 2024
10:00 AM – 1:00 PM EDT
Newburgh, NY

Interested in having us write for your publication or speak at your next event?

Get in touch

    Let's Work Together