Work
As recognized human-centered design experts, we often share our data-driven, practical, and iterative approach to customer experience (CX) challenges with the world.
Here, you’ll find a collection of publications, webinars, and case studies for your learning pleasure.
Contact us to write for your publication or speak at your event.
- All
- Articles
- Case Studies
- Webinars
Forget the Trail of Breadcrumbs – Webinar
Interact Global - October 2021
Website Concept, Structure, & User Experience Optimization
The Dream of a More Human Navigation Realized
Boxes & Arrows
Designing Complex Website Navigation
UX San Antonio - September 2021
Human-Centered Design, Empathy, & MVP Training
Service Design & Kano Models
Firecat First Friday - September 2021
Honest Collaboration: Collaborating When Things Get Real
Collaborate Virtual 2021
Forget The Trail Of Breadcrumbs
Boxes & Arrows
Leave a Trail of Breadcrumbs: Designing Navigation with Customer Intentions
UX Camp Winter 2021
Camera Obscura: Beyond the lens of user-centered design
by Alexis Lloyd, Devin Mancuso, Diana Sonis, and Lis Hubert
Optimizing Websites for Today’s Customer
Customer Experience Week 2020
Events
We love sharing our ideas on how companies can create meaningful customer connections using human-centered design principles. Check out these upcoming events to learn more.
Impact the Future
Friday, March 1, 2024
10:00 AM – 1:00 PM EDT
Newburgh, NY
Register
Interested in having us write for your publication or speak at your next event?