Many of you have heard of “the 80/20 rule”. We refer to this term a lot, because it’s something we use a lot. We even called it out in our…
read moreWhat do employee experience metrics have to do with the customer experience? Find out in this article, the finale of our six-part CX metrics series. It’s tempting to think that…
read moreLearn how to harness customer service metrics to explore your CS efficiency, strengthen your customer relationships, and provide a better customer experience. This is the fifth article in our six-part…
read moreLearn how to choose usability metrics that provide information on the user experience – and the customer experience. This article, the fourth in our CX metrics series, demonstrates the link…
read moreLearn how business process metrics tie into the customer experience. This article, the third in our CX metrics series, gives examples of key process metrics and explains what they can…
read moreWe explain how to use key sales metrics to understand your sales and revenue – and to shed light on your customer experience. This is the second post in our…
read moreLearn how to use customer experience metrics to track your CX progress and identify growth areas. This is the first article in our six-part CX metrics series. Metrics are no…
read moreConversion Rate Optimization (CRO) is a systematic process aimed at increasing the percentage of website visitors who complete a desired action, such as signing up for a trial, subscribing to…
read moreIn this series, we’ve covered a lot of CX basics. We’ve defined what CX is, described how to apply human-centered design to business problems, and even explored CX research. But…
read moreCX growth doesn’t happen overnight – or without a lot of planning, hard work, and patience. This article introduces our free whitepaper on establishing CX in your organization. Do you…
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