In this Firecat First Friday session it’s all about Service Design & Kano Models.
How do you decide where your services need to level up? We’ll share Service Design practices and the Kano model tool to optimize your roadmap.
Service design is a human-centered design practice that aims to find an optimal balance between quality customer experience and the seamless business processes that support it.
We dive into the latest Service design practices, discuss ways to apply Kano modeling to identify and prioritize future services improvements, and share real-life stories of organizations that meaningfully improved their services with service design and Kano modeling techniques.
“Service Design & Kano Models” was recorded at Firecat First Friday, September 3rd, 2021.