CX by Design

CX by Design possesses phenomenal facilitators with enthusiasm for designing products and services around existing human needs. They’re holistic thinkers who will help you search for opportunities to innovate – whether it be internal processes or external products/services – within your company.

A keen sense of the customer experience. Each engagement approach is a strategic, insightful blend of science and art.

An analytical and thoughtful approach to every project, with a keen ability to translate a complex subject into something tangible and understandable.

Exceptional strategic recommendations that push products toward creative innovation.

Creativity, leadership, professionalism, and strategic thinking with the ability to deeply extract business goals and strategies and turn those into an optimal, human-centered experience.

Creative and thoughtful approach to solving problems, combined with deep knowledge of human-centered tools & techniques played an instrumental role in driving the project.

Diana and Lis were critical in translating business and user needs into actionable deliverables that kept other teams on track while designing an enjoyable website experience for the user.

Not only did we start designing a better product, but I felt more confident about our decisions because they were backed by real work – not just our gut.

Steering product design & implementation by elegantly aligning business strategy with customer needs.

A perfect fit for achieving our goals efficiently and effectively, with an ability to find the crux of the issue no matter how convoluted, and synthesize multiple issues into clear solutions.

We hired CX by Design to ensure an exceptional customer experience for our e-commerce store. Diana and Lis used their extensive Customer Experience toolbox to create an action-based, customer-focused plan that we could implement easily and quickly. They were incredible to work with, both professional and knowledgeable.

We’ve relied on CX by Design to coach our marketing team in creating differentiated loan experiences for our clients in the military community. As seasoned customer experience and human-centered design experts, Diana and Lis have shown an ability to help with even the most difficult customer engagement challenges.

Diana and Lis conducted air-tight research that exposed experience gaps, then provided recommendations on filling those gaps, finding up-selling opportunities, and optimizing marketing touchpoints toward reaching member goals. We’d partner with them again anytime.