For our client, improving their business processes meant starting from the ground up – in this case, from the consumer’s in-store and online experience and working all the way through to how the warranty and repair teams fulfilled orders.
This was a large and complex project, requiring the coordination of multiple client teams and third-party partners at Envoy, Zendesk, and several other firms. But it was more than that: it was an effort to combine a human-centric approach with time- and cost-saving technological tools.
This partnership spanned over a year and included six separate phases. At its end, our client accomplished more than impactful changes to their direct-to-consumer and wholesaler websites and in-store packaging. They’d also set themselves up for future growth.
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