Work

As recognized human-centered design experts, we often share our data-driven, practical, and iterative approach to customer experience (CX) challenges with the world.

Here, you’ll find a collection of publications, webinars, and case studies for your learning pleasure.

Contact us to write for your publication or speak at your event.

All
Articles
Past Webinars

Forget The Trail Of Breadcrumbs

Boxes & Arrows

Leave a Trail of Breadcrumbs: Designing Navigation with Customer Intentions

UX Camp Winter 2021

Camera Obscura: Beyond the lens of user-centered design

by Alexis Lloyd, Devin Mancuso, Diana Sonis, and Lis Hubert

Young professionnal working from home using a touchscreen laptop with his stylus with a bright sunny light and plants in the background.

Optimizing Websites for Today’s Customer

Customer Experience Week 2020

Yellow color pencil isolated on blue paper background

CX Week – Lis Hubert & Diana Sonis

Customer Experience Week 2020

Designing for Customer Intentions: Part 2

UX Booth

Two men sitting at a table outside of a cafe in Durrës, Albania

Designing for Customer Intentions: Part 1

UX Booth

cup of coffee with two cookies on a maple leaf shaped cutting board against a brown background

Post Session Q & A – Designing Complex Website Navigation

Firecat First Friday

dominos and coffee falling with a yellow background

Designing Complex Website Navigation

Firecat First Friday

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Upcoming Events

DevFest 2024

Saturday, November 16th | 10 AM – 6 PM EST
Troy, NY

Founding partner Lis Hubert will be featured in the Women in Tech panel at this public conference held at RPI for student and professional developers to further learn about Building with Al, Cloud, and other technologies.

General Admission Tickets: $ 25.00
Early bird Ticket: $ 10.00 ends October 22nd
Student Tickets: $ 7.25 (with student ID)

Register