close view of teal colored wall

Human-Centered Design + Designing Exceptional Customer Experiences

Design Thinking 101 Podcast
Sketchnote reflecting details from the presentation

Forget the Trail of Breadcrumbs – Webinar

Interact Global - October 2021
boy in green shirt holding red paper heart cutout on brown table photo

Website Concept, Structure, & User Experience Optimization

Sailboat sailing into the dark clouds at night - More Human Navigation

The Dream of a More Human Navigation Realized

Boxes & Arrows
orange digital wallpaper

Designing Complex Website Navigation

UX San Antonio - September 2021
Person with headphones playing video game

Human-Centered Design, Empathy, & MVP Training

Illustrating a roadmap on an iPad pro with apple pencil

Service Design & Kano Models

Firecat First Friday - September 2021

Honest Collaboration: Collaborating When Things Get Real

Collaborate Virtual 2021
person walking on beach during daytime

Forget The Trail Of Breadcrumbs

Boxes & Arrows
Mountain cover with snow

Leave a Trail of Breadcrumbs: Designing Navigation with Customer Intentions

UX Camp Winter 2021
lens focused on man who is blurred

Camera Obscura: Beyond the lens of user-centered design

by Alexis Lloyd, Devin Mancuso, Diana Sonis, and Lis Hubert
Young professionnal working from home using a touchscreen laptop with his stylus with a bright sunny light and plants in the background.

Optimizing Websites for Today’s Customer

Customer Experience Week 2020
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We love sharing our ideas on how companies can create meaningful customer connections using human-centered design principles.

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