The Basics of Customer Experience and How to Make Your Site More User Friendly

Concepts to Code and Account Recovery - February 2024

The Customer Journey: What It Is, Why It Matters, and How to Map It

Hudson Valley Can Code - November 2023

Team of One: Contracting, Consulting, and Freelancing – Webinar

UX San Antonio - June 2023

7 Insights on Creating Human-Centered Solutions

Productboard - April 2023

How to Create Human-centered Solutions – Webinar

Productboard - January 2023

Developing A Company-Wide CX Mindset – Without a CX Team

Prepping for Future Success with Follow-Up Support

Reducing Costs by Optimizing Dealer Services & Wholesale Processes

Unearthing Insights for a Better Dealer Services Experience

Improving the User Experience by Streamlining Consumer Repairs and Warranty

Enhancing the Online Experience with a Simpler Post-Purchase Path

Fostering Brand Loyalty by Reimagining the In-Store Experience


We love sharing our ideas on how companies can create meaningful customer connections using human-centered design principles. Check out these upcoming events to learn more.

Impact the Future
Friday, March 1, 2024
10:00 AM – 1:00 PM EDT
Newburgh, NY

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