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Every month, in the CX by Design Ideas Newsletter, we send out a letter about things we’re doing and ideas we believe are worth sharing.

We’ll share ideas on becoming more human-centered in business. You’ll get insights on how to best figure out what your customers and employees need and want, tips on re-orienting operations with people in mind, and some well-caffeinated fun stories—directly from our brains to your inbox. It arrives in the morning of the first Tuesday every month.

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Newsletter Archive

five men riding row boat

How Purpose Drives Collaboration

CX By Design Ideas #40
5 yellow stars on a split pink and blue background.

We’d appreciate your help with our newsletter

CX By Design Ideas
pink pig figurine on white surface

CX Doesn't Have to Break the Bank

CX By Design Ideas #38
brown wooden dock near body of water under clouding sky with large sign that says "understanding"

The Age of Omnichannel Understanding

CX By Design Ideas #37
Rocks balanced on each other

Balancing Innovation & Customer Needs

CX By Design Ideas #36
Human finger pointing to graph trending upward on desk

The Competitive Value of CX

CX By Design Ideas #35

Training your team to be customer-centric

CX By Design Ideas #34
worm's eye-view of ceiling

Data for knock-out CX

CX by Design Ideas #33
Person in blue shirt writing on white paper

Design Thinking (& DOING)

CX by Design Ideas #32
snow topped mountain under the stars

Midsummer Night's... Plan?

CX by Design Ideas #31
pendant lamp in front of window photo

Seek First to Understand Customers

CX by Design Ideas #30
green and black plush avocado toy

What is a ``good`` Customer Experience?

CX by Design Ideas #29
Person holding clear glass coffee container

Front/Center Customer Experience

CX by Design Ideas #28
"to go" coffee cup with a hello face emoji

Hello 2022!

CX by Design Ideas #27
3 people walking near sand dunes on beach

Happy Holidays

CX by Design Ideas #26
woman running up outdoor steps

Almost there 2021!

CX by Design Ideas #25
paint brushes with different colors

Becoming, Changing, and Transforming

CX by Design Ideas #24
a man jumping and clicking his heels in the air

Service Design, Kano Modeling, and more

CX by Design Ideas #23
Wooden dock in a marsh at sunset

Midsummer Recap

CX by Design Ideas #22
two people with cups of coffee sitting across the table from one another.

Having hard but great conversations

CX by Design Ideas #21
Close up of coffee design in cup

The user intentions journey continues!

CX by Design Ideas #20
women standing in the sea looking up at birds

Making the World More Human and more

CX by Design Ideas #19
green bridge near trees

Designing consumer services across industries

CX by Design Ideas #18
Diana Sonis and Lis Hubert Headshots

A Free Video & An Upcoming Workshop

CX by Design Ideas #17

Rewarding Work & an Age-Old Question

CX by Design Ideas #16
lens focused on man who is blurred

Beyond the Lens of User Experience + more

CX by Design Ideas #15
Man hiding in yellow smoke

Talking With Customers Through Your Website + more

CX by Design Ideas #14
Black and white image of a lonely flat road - establishing the customer experience for business

CX for your business + What’s in a navigation?

CX by Design Ideas #13
man holding ball facing Brooklyn Bridge, New York. Establishing a new perspective

Establishing Customer Experience

CX by Design Ideas #12

Don’t Forget to Fail, Pushing Doubt Aside, and more

CX by Design Ideas #11
buildings in a dense city block

Putting People at the Center and more

CX by Design Ideas #10
Window Pane

Business Opportunities in COVID-19 and more

CX by Design Ideas #9
Man in face mask

Human-Centered Opportunities in Crisis

CX by Design Ideas #8
Man sitting on bench

Empathy & Growth Opportunities in Crisis

CX by Design Ideas #7
White arrow on blue brick background

Key Customer Experience Stats for 2020 and more

CX by Design Ideas #6
Compass leaning against a wood background.

Human-Centered Principles in Action, Making Meaningful ...

CX by Design Ideas #5

Happy 2020, Human-Centered Innovation, and more

CX by Design Ideas #4
Smiley, Neutral, and Sad Faces

Year End CX by The Numbers and more

CX by Design Ideas #3

Active Listening & Customer Research

CX by Design Ideas #2

How to Create an Innovation System + Government ...

CX by Design Ideas #1