Services
Are you ready to solve your customer experience challenges using a data-driven, practical, and iterative approach?
Join Lis and Diana as we help design the products and systems you need to exceed customer expectations.
We specialize in working with Consumer Goods & Services, Financial Services, Information Technology, Insurance, Manufacturing, and Retail & E-Commerce teams.
How do we help you?
Your customer’s experience is what they are thinking, feeling, and doing when interacting with your business.
From mapping their journey across all brand interactions to designing products & services that fit their needs, we help you understand and gain control of the story between your customer and your business.
Research & Validation
From uncovering your customers’ needs to validating your product ideas, we find patterns that reveal new opportunities so you can make important product decisions.
Product Definition
Using HCD principles, we connect your business goals with customers’ needs to define product features, and co-create an adaptable, feasible product roadmap.
IA, UX Design, Service Design
Sitting at the intersection of business goals and customer expectations, our Information Architecture, UX, and Service Design toolbox is a collection of proven ways to design and test solutions for any challenge.
Design Collaboration
We define governance and design systems to support design and development teams in effectively iterating long after the project concludes.
Organizational Design
We align your product and UX teams around designing omnichannel customer experiences.
Advisory & Group Training
Our sessions resolve your tough CX and UX questions, give teams skills to bring CX in-house, and provide frameworks to continue innovation for the long haul.
Industries we serve
Why work with us?
Let’s keep it real. We’re not the only consultants in town. So how are we different? Out there in life, there are no guarantees, but, when you work with us, we can guarantee…
What happens when we work together?
First, we focus on you. What keeps you up at night, and how can we help? What are your challenges, and where do you want to go? How can we best work together?
Then, we apply our time-tested, Human-Centered Design-based process, to your challenges. You can expect each partnership to include some of the following:
01
Look
Understand all the related aspects of your business to determine where your customer experience is today.
02
Ask
Gather data on what your customers value, want, and need from your business.
03
Learn
Explore patterns, gaps, and opportunities uncovered by the data.
04
Create
Create and prototype original ideas and solutions.
05
Test
Validate your ideas with real customers to make informed decisions about the path forward.
06
Iterate
Build our iterative process of observation, assessment, and creation into the fabric of your team.
When you work with CX by Design you’ll be exposed to our HCD-based method. It helps you frame your problem, understand your customers, define and test solutions, and continuously iterate your way to a unique and exceptional Customer Experience.
Better together
At CX by Design, we’re customer experience design experts with a wicked coffee habit. We offer multiple options to get your business thinking about and solving product, service, and organizational problems differently.
Get in touch. We’d love to hear from you.