Are you ready to solve your customer experience challenges using a data-driven, practical, and iterative approach?
Join Lis and Diana as we help design the products and systems you need to exceed customer expectations.
We specialize in working with Consumer Goods & Services, Financial Services, Information Technology, Insurance, Manufacturing, and Retail & E-Commerce teams.
How do we help you?
Your customer’s experience is what they are thinking, feeling, and doing when interacting with your business.
From mapping their journey across all brand interactions to designing products & services that fit their needs, we help you understand and gain control of the story between your customer and your business.
Research & Validation
From uncovering your customers’ needs to validating your product ideas, we find patterns that reveal new opportunities so you can make important product decisions.
Using HCD principles, we connect your business goals with customers’ needs to define product features, and co-create an adaptable, feasible product roadmap.
IA, UX Design, Service Design
Sitting at the intersection of business goals and customer expectations, our Information Architecture, UX, and Service Design toolbox is a collection of proven ways to design and test solutions for any challenge.
We define governance and design systems to support design and development teams in effectively iterating long after the project concludes.
We align your product and UX teams around designing omnichannel customer experiences.
Advisory & Group Training
Our sessions resolve your tough CX and UX questions, give teams skills to bring CX in-house, and provide frameworks to continue innovation for the long haul.
Designing Navigation with Customer Intentions
Listen to a recent conference presentation in which we discuss our Designing for Customer Intentions method. This session took place at the “UX Camp Winter 2021” event hosted by Chicago Camps.
Industries we serve
What others say about us
CX by Design possesses phenomenal facilitators with enthusiasm for designing products and services around existing human needs. They’re holistic thinkers who will help you search for opportunities to innovate – whether it be internal processes or external products/services – within your company.
A keen sense of the customer experience. Each engagement approach is a strategic, insightful blend of science and art.
An analytical and thoughtful approach to every project, with a keen ability to translate a complex subject into something tangible and understandable.
Exceptional strategic recommendations that push products toward creative innovation.
Creativity, leadership, professionalism, and strategic thinking with the ability to deeply extract business goals and strategies and turn those into an optimal, human-centered experience.
Creative and thoughtful approach to solving problems, combined with deep knowledge of human-centered tools & techniques played an instrumental role in driving the project.
A keen understanding of human-centered design tools, techniques, and best practices.
Not only did we start designing a better product, but I felt more confident about our decisions because they were backed by real work – not just our gut.
A wealth of experience in product strategy & design with willingness to adapt during ever-changing/evolving environments for an end result that’s mutually beneficial for all.
Expert facilitation between various groups. Successful with both strategic concepts and detailed oriented execution.
Steering product design & implementation by elegantly aligning business strategy with customer needs.
A perfect fit for achieving our goals efficiently and effectively, with an ability to find the crux of the issue no matter how convoluted, and synthesize multiple issues into clear solutions.
Expert knowledge, expertise and openness gave me confidence in a very challenging project, and established trust and quality at the very start.
I’m 100% confident that I’ll get quality product and human-centered output.
Excellent facilitation and research skills to focus a team on building the most valuable version of a product that serves human needs.
We hired CX by Design to ensure an exceptional customer experience for our e-commerce store. Diana and Lis used their extensive Customer Experience toolbox to create an action-based, customer-focused plan that we could implement easily and quickly. They were incredible to work with, both professional and knowledgeable.
We’ve relied on CX by Design to coach our marketing team in creating differentiated loan experiences for our clients in the military community. As seasoned customer experience and human-centered design experts, Diana and Lis have shown an ability to help with even the most difficult customer engagement challenges.
Lis and Diana are experts who are passionate about sharing human-centered, empathetic thinking with teams to improve their processes and outputs.
Why work with us?
Let’s keep it real. We’re not the only consultants in town. So how are we different? Out there in life, there are no guarantees, but, when you work with us, we can guarantee…
Free 30-minute consultation
CX by Design offers in-person and virtual services to businesses who are interested in making their customers and employees happy. To schedule your FREE 30-minute consultation, fill out the form below.
What happens when we work together?
First, we focus on you. What keeps you up at night, and how can we help? What are your challenges, and where do you want to go? How can we best work together?
Then, we apply our time-tested, Human-Centered Design-based process, to your challenges. You can expect each partnership to include some of the following:
Understand all the related aspects of your business to determine where your customer experience is today.
Gather data on what your customers value, want, and need from your business.
Explore patterns, gaps, and opportunities uncovered by the data.
Create and prototype original ideas and solutions.
Validate your ideas with real customers to make informed decisions about the path forward.
Build our iterative process of observation, assessment, and creation into the fabric of your team.
When you work with CX by Design you’ll be exposed to our HCD-based method. It helps you frame your problem, understand your customers, define and test solutions, and continuously iterate your way to a unique and exceptional Customer Experience.
At CX by Design, we’re customer experience design experts with a wicked coffee habit. We offer multiple options to get your business thinking about and solving product, service, and organizational problems differently.
Get in touch. We’d love to hear from you.