Navigation in complex websites and products is … well, complex. How do you help your users go from A to B to H when you’re putting an intricate product line online, or managing thousands of pages within a digital ecosystem? The answer lies in designing for customer intentions.
In this session on designing complex website navigation, Lis and Diana will discuss why designing for customer intentions throughout your digital ecosystem empowers your team to build a bridge between what customers need and what your business provides.
Recorded at Firecat First Friday, September 4, 2020.
For more on the subject, check out these ideas:
Post Session Q & A:
Post Session Q & A – Designing Complex Website Navigation
Diana Sonis:
What is Website Navigation
Diana Sonis:
How to Talk With Customers Through Your Website
Diana Sonis:
Designing Website Navigation for Customer Intentions
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At CX by Design, we’re customer experience design experts with a wicked coffee habit. We offer multiple options to get your business thinking about and solving product, service, and organizational problems differently.
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