General CX

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Optimizing Websites for Today’s Customer

edit Lis Hubert

event 12/15/2020

pace 4 mins

Customer Experience Week 2020

Lis Hubert, Diana Sonis, and Adam Parks discuss how collections agencies should be optimizing websites for customers.

Optimizing websites for customers is a topic on many collections agencies’ minds. In this panel, we discuss what agencies should, and should not, be doing as they update their digital spaces.

Recorded at Customer Experience Week, December 15, 2020.

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