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Diana Sonis
July 24, 2019

On The Road To Systemic Innovation: Practical Steps.

On The Road To Systemic Innovation: Practical Steps. https://cxby.design/wp-content/uploads/2019/07/iben-konig-Yeruv4s_CDU-unsplash.jpg 4021 2764 Diana Sonis Diana Sonis https://secure.gravatar.com/avatar/c9c726d699047bf7d22fda5d8a5ba3b6?s=96&d=mm&r=g July 24, 2019 January 15, 2020

This is Part 2 in the On The Road To Systemic Innovation series. Part 1 discussed discussed whether your organization is set up for innovation in the first place, and…

Diana Sonis
July 17, 2019

On The Road To Systemic Innovation: Are you set up for it?

On The Road To Systemic Innovation: Are you set up for it? https://cxby.design/wp-content/uploads/2019/07/bethany-legg-75nbwHfDsnY-unsplash.jpg 5760 3840 Diana Sonis Diana Sonis https://secure.gravatar.com/avatar/c9c726d699047bf7d22fda5d8a5ba3b6?s=96&d=mm&r=g July 17, 2019 January 15, 2020

This is Part 1 in the On The Road To Systemic Innovation series. Part 2 discusses Practical Steps, and Part 3 touches on What Not To Do. Starting something new…

Lis Hubert
July 10, 2019

Getting Your Company on the Path to Systemic Innovation

Getting Your Company on the Path to Systemic Innovation https://cxby.design/wp-content/uploads/2019/05/ray-fragapane-1483223-unsplash.jpg 3064 2043 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/7a42c683ceadbb19fe366db6508ab76f?s=96&d=mm&r=g July 10, 2019 January 15, 2020

You may have heard us mention the term systemic innovation a time or two. We define systemic innovation as: A non-siloed, iterative innovation process practiced by ALL people within the…

Lis Hubert
April 24, 2019

Active Listening & Customer Research: What Not to Do

Active Listening & Customer Research: What Not to Do https://cxby.design/wp-content/uploads/2019/08/jason-rosewell-ASKeuOZqhYU-unsplash-1.png 798 532 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/7a42c683ceadbb19fe366db6508ab76f?s=96&d=mm&r=g April 24, 2019 January 15, 2020

In our series on Active Listening, we’ve not only introduced what Active Listening is, but we’ve provided a practical introduction to utilizing the method in customer research. In the latter…

Lis Hubert
April 10, 2019

Active Listening & Customer Research: A Practical Introduction

Active Listening & Customer Research: A Practical Introduction https://cxby.design/wp-content/uploads/2019/08/tim-gouw-bwki71ap-y8-unsplash.jpg 1910 1276 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/7a42c683ceadbb19fe366db6508ab76f?s=96&d=mm&r=g April 10, 2019 January 15, 2020

The last piece in this series provided a conceptual look at how to practice active listening when facilitating customer interviews. Our advice was to “simply be present”; though anyone who’s…

Lis Hubert
March 27, 2019

Are You Listening?

Are You Listening? https://cxby.design/wp-content/uploads/2019/08/kyle-smith.png 798 532 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/7a42c683ceadbb19fe366db6508ab76f?s=96&d=mm&r=g March 27, 2019 January 15, 2020

It’s been mentioned time [1] and again [2] that Active Listening is a key component to exercising empathy. Further, we all know by now that empathy is a main focus…

Diana Sonis
March 13, 2019

User Centricity Through Systemic Innovation

User Centricity Through Systemic Innovation https://cxby.design/wp-content/uploads/2019/03/samuel-zeller-unsplash.jpg 1001 668 Diana Sonis Diana Sonis https://secure.gravatar.com/avatar/c9c726d699047bf7d22fda5d8a5ba3b6?s=96&d=mm&r=g March 13, 2019 January 15, 2020

I just finished reading Bad Blood by John Carreyrou. It’s a fascinating account of the rise & fall of Theranos, the “innovative” blood testing company that mistook innovation for a…

Diana Sonis
February 27, 2019

The Path to Innovation

The Path to Innovation https://cxby.design/wp-content/uploads/2019/08/matthew-ronder-seid-Oq7nmQnKiQQ-unsplash.jpg 5472 3648 Diana Sonis Diana Sonis https://secure.gravatar.com/avatar/c9c726d699047bf7d22fda5d8a5ba3b6?s=96&d=mm&r=g February 27, 2019 January 15, 2020

“I don’t want innovation,” said no business… ever. Everyone wants it because innovation means growth, market share, sustainable profit, more valuable brand equity; in other words, life. It’s the botox…

Diana Sonis
February 13, 2019

Design Thinking ≠ Innovation

Design Thinking ≠ Innovation https://cxby.design/wp-content/uploads/2019/08/you-x-ventures-m2TU2gfqSeE-unsplash.png 1001 668 Diana Sonis Diana Sonis https://secure.gravatar.com/avatar/c9c726d699047bf7d22fda5d8a5ba3b6?s=96&d=mm&r=g February 13, 2019 January 15, 2020

Design thinking does not guarantee innovation. It’s a process structured to get you thinking in a different way; to get your siloed teams to think differently together; to focus on…

Diana Sonis
January 30, 2019

Invention ≠ Innovation

Invention ≠ Innovation https://cxby.design/wp-content/uploads/2019/01/giu-vicente-FMArg2k3qOU-unsplash.jpg 4288 2848 Diana Sonis Diana Sonis https://secure.gravatar.com/avatar/c9c726d699047bf7d22fda5d8a5ba3b6?s=96&d=mm&r=g January 30, 2019 January 15, 2020

We use a lot of words interchangeably in conversations. If we use something long enough to stand-in for something else, and if the difference is subtle enough, eventually people will…

CX by Design

On The Road To Systemic Innovation: Practical Steps.

On The Road To Systemic Innovation: Are you set up for it?

Getting Your Company on the Path to Systemic Innovation

Active Listening & Customer Research: What Not to Do

Active Listening & Customer Research: A Practical Introduction

Are You Listening?

User Centricity Through Systemic Innovation

The Path to Innovation

Design Thinking ≠ Innovation

Invention ≠ Innovation

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