Ideas - Page 9 of 11 - CX by Design

Diana Sonis
March 17, 2020

Identify Growth Opportunities Using Human-Centered Design

Identify Growth Opportunities Using Human-Centered Design https://cxby.design/wp-content/uploads/2020/03/mike-kononov-lFv0V3_2H6s-unsplash-1-scaled.jpg 2560 1440 Diana Sonis Diana Sonis https://secure.gravatar.com/avatar/714f7b46102d8a2ec6ef719183a7c2546576ae918dc1bd438654704e1738d240?s=96&d=mm&r=g March 17, 2020 March 16, 2020

Human-Centered Design (HCD) is about understanding and meeting human needs in business, but how do you identify growth opportunities using Human-Centered Design? As a business, you have customers (or at…

Lis Hubert
March 3, 2020

The Most Overlooked Steps of Empathy

The Most Overlooked Steps of Empathy https://cxby.design/wp-content/uploads/2020/03/matthew-henry-kX9lb7LUDWc-unsplash-scaled.jpg 2560 1707 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/51386e49ca455966eb87a9d8383c5ddbdfff71ea69b704c8a2fc12d494a3b03d?s=96&d=mm&r=g March 3, 2020 March 2, 2020

What are the most overlooked steps of empathy? Let’s start with a story. Imagine this. A marketing leader and 4 other team members are in a meeting discussing what they…

Diana Sonis
February 19, 2020

Key Customer Experience Statistics for 2020

Key Customer Experience Statistics for 2020 https://cxby.design/wp-content/uploads/2020/02/ben-sweet-2LowviVHZ-E-unsplash-scaled.jpg 2560 1440 Diana Sonis Diana Sonis https://secure.gravatar.com/avatar/714f7b46102d8a2ec6ef719183a7c2546576ae918dc1bd438654704e1738d240?s=96&d=mm&r=g February 19, 2020 July 28, 2020

As Human-Centered Design (a.k.a. HCD) practitioners, we spend a lot of time discussing how and why this approach makes sense as a business strategy for our clients. To make these…

Lis Hubert
February 6, 2020

What You Can Do Right Now to Be Human-Centered

What You Can Do Right Now to Be Human-Centered https://cxby.design/wp-content/uploads/2020/02/nick-fewings-zF_pTLx_Dkg-unsplash-scaled.jpg 2560 1707 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/51386e49ca455966eb87a9d8383c5ddbdfff71ea69b704c8a2fc12d494a3b03d?s=96&d=mm&r=g February 6, 2020 August 22, 2023

Featured Resource Human-Centered principles and the HCD framework are powerful assets for any business. Not only can businesses utilize these resources to ensure their products and services meet customer needs,…

Diana Sonis
January 21, 2020

Create a Human-Centered Business in 2020

Create a Human-Centered Business in 2020 https://cxby.design/wp-content/uploads/2020/01/greg-rakozy-oMpAz-DN-9I-unsplash-scaled.jpg 2560 1707 Diana Sonis Diana Sonis https://secure.gravatar.com/avatar/714f7b46102d8a2ec6ef719183a7c2546576ae918dc1bd438654704e1738d240?s=96&d=mm&r=g January 21, 2020 January 21, 2020

There is a food store in the U.S. that is so popular the checkout lines often wrap around the store, spilling onto the street. The company doesn’t do much marketing,…

Lis Hubert
January 7, 2020

The Importance of Making Meaningful Business

The Importance of Making Meaningful Business https://cxby.design/wp-content/uploads/2019/12/jordan-madrid-iDzKdNI7Qgc-unsplash-scaled.jpg 2560 1707 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/51386e49ca455966eb87a9d8383c5ddbdfff71ea69b704c8a2fc12d494a3b03d?s=96&d=mm&r=g January 7, 2020 January 15, 2020

Can a business bring greater meaning to your life? Think about it. Has there ever been a product, service, or company that has enriched your life and the lives of…

Diana Sonis
July 31, 2019

On The Road To Systemic Innovation: What NOT to do.

On The Road To Systemic Innovation: What NOT to do. https://cxby.design/wp-content/uploads/2019/07/david-pisnoy-542340-unsplash.jpg 2448 3264 Diana Sonis Diana Sonis https://secure.gravatar.com/avatar/714f7b46102d8a2ec6ef719183a7c2546576ae918dc1bd438654704e1738d240?s=96&d=mm&r=g July 31, 2019 January 15, 2020

This is Part 3 in the On The Road To Systemic Innovation series. Part 1 discussed whether your organization is set up for innovation in the first place, and Part…

Diana Sonis
July 24, 2019

On The Road To Systemic Innovation: Practical Steps.

On The Road To Systemic Innovation: Practical Steps. https://cxby.design/wp-content/uploads/2019/07/iben-konig-Yeruv4s_CDU-unsplash.jpg 4021 2764 Diana Sonis Diana Sonis https://secure.gravatar.com/avatar/714f7b46102d8a2ec6ef719183a7c2546576ae918dc1bd438654704e1738d240?s=96&d=mm&r=g July 24, 2019 January 15, 2020

This is Part 2 in the On The Road To Systemic Innovation series. Part 1 discussed discussed whether your organization is set up for innovation in the first place, and…

Diana Sonis
July 17, 2019

On The Road To Systemic Innovation: Are you set up for it?

On The Road To Systemic Innovation: Are you set up for it? https://cxby.design/wp-content/uploads/2019/07/bethany-legg-75nbwHfDsnY-unsplash.jpg 5760 3840 Diana Sonis Diana Sonis https://secure.gravatar.com/avatar/714f7b46102d8a2ec6ef719183a7c2546576ae918dc1bd438654704e1738d240?s=96&d=mm&r=g July 17, 2019 January 15, 2020

This is Part 1 in the On The Road To Systemic Innovation series. Part 2 discusses Practical Steps, and Part 3 touches on What Not To Do. Starting something new…

Lis Hubert
July 10, 2019

Getting Your Company on the Path to Systemic Innovation

Getting Your Company on the Path to Systemic Innovation https://cxby.design/wp-content/uploads/2019/05/ray-fragapane-1483223-unsplash.jpg 3064 2043 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/51386e49ca455966eb87a9d8383c5ddbdfff71ea69b704c8a2fc12d494a3b03d?s=96&d=mm&r=g July 10, 2019 January 15, 2020

You may have heard us mention the term systemic innovation a time or two. We define systemic innovation as: A non-siloed, iterative innovation process practiced by ALL people within the…

CX by Design

Identify Growth Opportunities Using Human-Centered Design

The Most Overlooked Steps of Empathy

Key Customer Experience Statistics for 2020

What You Can Do Right Now to Be Human-Centered

Create a Human-Centered Business in 2020

The Importance of Making Meaningful Business

On The Road To Systemic Innovation: What NOT to do.

On The Road To Systemic Innovation: Practical Steps.

On The Road To Systemic Innovation: Are you set up for it?

Getting Your Company on the Path to Systemic Innovation

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