Webinars

View all CX by Design webinars and videos from past events. These are extensions of the Human-Centered Ideas and Insights we write about.

The Basics of Customer Experience and How to Make Your Site More User Friendly

The Customer Journey: What It Is, Why It Matters, and How to Map It

Team of One: Contracting, Consulting, and Freelancing – Webinar

How to Create Human-centered Solutions – Webinar

Sketchnote reflecting details from the presentation

Forget the Trail of Breadcrumbs – Webinar

orange digital wallpaper

Designing Complex Website Navigation

Illustrating a roadmap on an iPad pro with apple pencil

Service Design & Kano Models

Honest Collaboration: Collaborating When Things Get Real

Mountain cover with snow

Leave a Trail of Breadcrumbs: Designing Navigation with Customer Intentions

Young professionnal working from home using a touchscreen laptop with his stylus with a bright sunny light and plants in the background.

Optimizing Websites for Today’s Customer

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