1. What’s your role in CX by Design? I’m one of the founding partners here at CX by Design. Depending on the day, that could mean I’m fulfilling many roles.…
read morePreviously in this series, we’ve answered the questions “What is CX?” and “What is UX?”. However, many professionals get CX and UX confused; some people even think they’re basically interchangeable.…
read moreCX. DX. EX. UX. The business world is awash with Xs, and we’re not even counting the social media platform formerly known as Twitter. These Xs are all about experience:…
read moreWelcome to the series CX 101, where we answer common questions about Customer Experience and how it fits into your organization. Caring about the customer experience isn’t new; it’s been…
read moreOne of the first things people ask us about the CX process is “How does it work?”. We get this question from prospective clients, business contacts, and basically anyone who…
read moreFeedback loops are a huge part of successful CX. While all businesses know and understand the value of feedback, why are feedback loops in particular so important? And how do…
read moreSo, tell us about your new program at Pace University. What will you be teaching? Lis: We’re excited to teach Pace’s UX Capstone Project! The goal of the course is…
read moreBusinesses are living things. They start off small, add skills and expertise, make a few missteps, and work towards success and improvement. Every business team has to evolve to meet…
read moreUnderstanding the factors affecting customer satisfaction is vital to providing excellent customer experience. In this article, we’ll examine 10 critical customer satisfaction factors that range from prices to online reviews.…
read moreFor a brick-and-mortar retailer, deciding how to improve the retail customer experience is like putting a puzzle together – there are a lot of parts, and everything has to fit…
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