Ideas - Page 2 of 7 - CX by Design

Lis Hubert
February 22, 2022

Case Study: Human-Centered Design, Empathy, & MVP Training for Helpshift

Case Study: Human-Centered Design, Empathy, & MVP Training for Helpshift https://cxby.design/wp-content/uploads/2022/02/igor-karimov-9AmKnNZw3GA-unsplash-scaled-e1644600851759.jpg 2560 1376 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/7a42c683ceadbb19fe366db6508ab76f?s=96&d=mm&r=g February 22, 2022 February 16, 2022

If you subscribe to our monthly newsletters, you know we’ve had the privilege of working with loads of interesting and impactful clients. One such client is Helpshift, a mobile-first customer…

Diana Sonis
January 31, 2022

Case Study: Website Concept, Structure, & User Experience Optimization for Proud Moments

Case Study: Website Concept, Structure, & User Experience Optimization for Proud Moments https://cxby.design/wp-content/uploads/2022/01/ramin-talebi-u_b0jWnkgM0-unsplash-scaled.jpg 2560 1707 Diana Sonis Diana Sonis https://secure.gravatar.com/avatar/c9c726d699047bf7d22fda5d8a5ba3b6?s=96&d=mm&r=g January 31, 2022 January 31, 2022

As the pandemic unfolded across the globe, we started work on an engagement that was a wonderful mix of personal and professional interests. Partnering with a team of terrific professionals…

Diana Sonis
November 30, 2021

Event Replay: Designing Complex Website Navigation UX San Antonio

Event Replay: Designing Complex Website Navigation UX San Antonio https://cxby.design/wp-content/uploads/2021/11/weston-mackinnon-Wr1m3Kxv_Bo-unsplash-scaled.jpg 2560 1707 Diana Sonis Diana Sonis https://secure.gravatar.com/avatar/c9c726d699047bf7d22fda5d8a5ba3b6?s=96&d=mm&r=g November 30, 2021 November 19, 2021

Back in early September, we announced an upcoming webinar for UX San Antonio on how to create human-centered business solutions by designing complex website navigation around customer intentions. It’s a…

Diana Sonis
November 2, 2021

Why Customer Intentions Matter for Business

Why Customer Intentions Matter for Business https://cxby.design/wp-content/uploads/2021/09/christina-wocintechchat-com-dKBTFoarrOU-unsplash-scaled.jpg 2560 1709 Diana Sonis Diana Sonis https://secure.gravatar.com/avatar/c9c726d699047bf7d22fda5d8a5ba3b6?s=96&d=mm&r=g November 2, 2021 September 30, 2021

Designing software around customer intentions isn’t a controversial concept. Most business people agree that knowing what customers intend to do on a website or in an application, and providing customers…

Lis Hubert
October 19, 2021

Are You Using Technology as a Band-aid?

Are You Using Technology as a Band-aid? https://cxby.design/wp-content/uploads/2021/09/ashkan-forouzani-ivHSUBXpvo0-unsplash-scaled.jpg 1707 2560 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/7a42c683ceadbb19fe366db6508ab76f?s=96&d=mm&r=g October 19, 2021 September 10, 2021

One of the challenges of solving business problems (or any problems) involves looking for a quick fix. This is what many businesses do as opposed to examining the problem, internalizing…

Lis Hubert
October 5, 2021

Technology Has to Serve Humans

Technology Has to Serve Humans https://cxby.design/wp-content/uploads/2021/09/josh-hild-WjZ4eaHq9G4-unsplash-scaled.jpg 2048 2560 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/7a42c683ceadbb19fe366db6508ab76f?s=96&d=mm&r=g October 5, 2021 September 10, 2021

What is the purpose of technology? Some would say it’s to help humans solve problems with less effort. One example is the personal computer (PC). This piece of technology was…

Lis Hubert
September 28, 2021

Forget the Trail of Breadcrumbs – Interact Global 2021

Forget the Trail of Breadcrumbs – Interact Global 2021 https://cxby.design/wp-content/uploads/2021/09/ricardo-gomez-angel-UD5drKd4H6w-unsplash-scaled.jpg 1920 2560 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/7a42c683ceadbb19fe366db6508ab76f?s=96&d=mm&r=g September 28, 2021 September 23, 2021

Upcoming FREE event: Interact Global, October 2021 We’re passionate about helping businesses design products and systems that exceed customer expectations. An often overlooked aspect of products and systems that contributes…

Lis Hubert
September 21, 2021

Who Does Your Technology Serve?

Who Does Your Technology Serve? https://cxby.design/wp-content/uploads/2021/09/alex-knight-2EJCSULRwC8-unsplash-scaled.jpg 2560 1707 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/7a42c683ceadbb19fe366db6508ab76f?s=96&d=mm&r=g September 21, 2021 September 8, 2021

The dark side of technology is not a new topic. There are a myriad of books, articles, shows, and movies with a range of dystopian ideas. These ideas are usually…

Lis Hubert
September 14, 2021

Event Replay – Service Design & Kano Models: Firecat First Fridays

Event Replay – Service Design & Kano Models: Firecat First Fridays https://cxby.design/wp-content/uploads/2021/09/ilyuza-mingazova-TKcblSslEVs-unsplash-scaled.jpg 2560 1696 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/7a42c683ceadbb19fe366db6508ab76f?s=96&d=mm&r=g September 14, 2021 September 13, 2021

In early September, we announced our upcoming Firecat First Friday session, Service Design & Kano models. Several weeks have passed, and we’re delighted to report that the event was a…

Lis Hubert
September 7, 2021

Designing Complex Website Navigation: UX San Antonio

Designing Complex Website Navigation: UX San Antonio https://cxby.design/wp-content/uploads/2021/08/bilge-tekin-eoCdrxVMEbU-unsplash-scaled.jpg 2560 1707 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/7a42c683ceadbb19fe366db6508ab76f?s=96&d=mm&r=g September 7, 2021 September 1, 2021

Upcoming FREE event: Designing Complex Website Navigation, UX San Antonio, September 2021 Our mission is to create human-centered business solutions. One of the main techniques we use to execute this…

CX by Design

Case Study: Human-Centered Design, Empathy, & MVP Training for Helpshift

Case Study: Website Concept, Structure, & User Experience Optimization for Proud Moments

Event Replay: Designing Complex Website Navigation UX San Antonio

Why Customer Intentions Matter for Business

Are You Using Technology as a Band-aid?

Technology Has to Serve Humans

Forget the Trail of Breadcrumbs – Interact Global 2021

Who Does Your Technology Serve?

Event Replay – Service Design & Kano Models: Firecat First Fridays

Designing Complex Website Navigation: UX San Antonio

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