Human-Centered Organizational Transformation

Redefining innovation is a multi-phase process.
CX by Design can get you there.

Reimagine Your Organization

Using our 20+ years in UX, CX, Service Design, and Design Thinking, we work with you to reorient existing systems, products, and services around people; systematically transforming your business into a holistic and human-centered organization. 

What You Get

For each engagement, our team creates a custom approach to improve the human experience around your business.

Expert Partnership & Support

A long-term, strategic partnership to guide and assist you in redefining innovation and implementing organizational change.

Clarity & Opportunity

A holistic, clear view of the business opportunities positioned at the intersection of your organization, customers & capabilities.

Growth & Transformation

A customized set of adaptable, repeatable, and scalable processes for sustainable growth & transformation.

Human-Centered Organization

A non-siloed, human-centered organization where your customers & employees are loyal, long-term assets.

Recent Client Engagements

Enterprise Manufacturing Product Strategy for a global conglomerate

Post-Acquisition Customer Experience Transformation for a national bank

New Consumer Products Strategy within a global food services company

Human-Centered Processes & Strategy For a Major Sports League

Our Multi-Faceted Approach

We deploy real-world research to unearth insights that redefine your customer experience strategy, using a full ecosystem approach to solve problems and seize opportunities.

Cover page of CX By Design 5Ds PDF

Typical Engagement

Typical engagements range from 5 months to 2 years. However, we partner with our clients for as long as is needed to effect change.


Months 1 – 3

We get to know your organization structure, your customers, and your business goals and needs.


Month 4

We develop your human-centered strategy, pick our first engagement, and set up an overall change management and governance approach.

Design, Deliver, Data

Months 5 & beyond

We implement the defined human-centered strategy, measure results, and iterate.

Human-Centered Training Sprints

We create and facilitate custom trainings using Design Thinking as the foundation.

One-on-One Advice Sessions

We help you get unstuck and make progress on your journey of turning your business into a holistic, human-centered organization.

Want to work with us?

CX by Design offers multiple options for customer experience focused organizational transformation, leadership and team innovation training, and one-on-one solutions; all tailored to meet your specific needs.

For more information including sample engagement descriptions, rates, and to schedule a FREE informal discovery consultation connect with us today.

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