CX by Design

Our latest thinking on how you can create meaningful customer connections.
  • Lis Hubert

Case Study: Human-Centered Design, Empathy, & MVP Training for Helpshift
Case Study: Human-Centered Design, Empathy, & MVP Training for Helpshift 2560 1376 Lis Hubert

If you subscribe to our monthly newsletters, you know we’ve had the privilege of working with loads of interesting and impactful clients. One such client is Helpshift, a mobile-first customer…

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  • Diana Sonis

Case Study: Website Concept, Structure, & User Experience Optimization for Proud Moments
Case Study: Website Concept, Structure, & User Experience Optimization for Proud Moments 2560 1707 Diana Sonis

As the pandemic unfolded across the globe, we started work on an engagement that was a wonderful mix of personal and professional interests. Partnering with a team of terrific professionals…

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