If you subscribe to our monthly newsletters, you know we’ve had the privilege of working with loads of interesting and impactful clients. One such client is Helpshift, a mobile-first customer service platform that delivers an in-app help experience for many top mobile apps and games.
Early in 2021, Helpshift approached us with an interesting question. How could they improve the speed and output quality of their Software Development Lifecycle? We love questions like these because the solutions are beyond digital. They involve people, processes, and ecosystems, which is where much of the impact of our work lives.
Our answer was to train their product development team in Human-Centered Design principles. In this way, they would be able to Look, Ask, Learn, Create, and Test their way to higher quality outputs using less time.
This engagement was an opportunity to engage our Customer Experience Coaching and Advising muscles. We developed a robust training curriculum used by almost 100 team members. Then, we followed up that training with real-life scenario practicums sandwiched by expert HCD feedback and guidance.
In our case study centered around Human-Centered Design, Empathy, & MVP Training, we report on these activities. If you’re ready to dive into the details, use the link below. And, as always, if you have questions or comments to share, we’d love to hear from you.