Ideas - Page 9 of 11 - CX by Design

Lis Hubert
February 6, 2020

What You Can Do Right Now to Be Human-Centered

What You Can Do Right Now to Be Human-Centered https://cxby.design/wp-content/uploads/2020/02/nick-fewings-zF_pTLx_Dkg-unsplash-scaled.jpg 2560 1707 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/51386e49ca455966eb87a9d8383c5ddbdfff71ea69b704c8a2fc12d494a3b03d?s=96&d=mm&r=g February 6, 2020 August 22, 2023

Featured Resource Human-Centered principles and the HCD framework are powerful assets for any business. Not only can businesses utilize these resources to ensure their products and services meet customer needs,…

Diana Sonis
January 21, 2020

Create a Human-Centered Business in 2020

Create a Human-Centered Business in 2020 https://cxby.design/wp-content/uploads/2020/01/greg-rakozy-oMpAz-DN-9I-unsplash-scaled.jpg 2560 1707 Diana Sonis Diana Sonis https://secure.gravatar.com/avatar/714f7b46102d8a2ec6ef719183a7c2546576ae918dc1bd438654704e1738d240?s=96&d=mm&r=g January 21, 2020 January 21, 2020

There is a food store in the U.S. that is so popular the checkout lines often wrap around the store, spilling onto the street. The company doesn’t do much marketing,…

Lis Hubert
January 7, 2020

The Importance of Making Meaningful Business

The Importance of Making Meaningful Business https://cxby.design/wp-content/uploads/2019/12/jordan-madrid-iDzKdNI7Qgc-unsplash-scaled.jpg 2560 1707 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/51386e49ca455966eb87a9d8383c5ddbdfff71ea69b704c8a2fc12d494a3b03d?s=96&d=mm&r=g January 7, 2020 January 15, 2020

Can a business bring greater meaning to your life? Think about it. Has there ever been a product, service, or company that has enriched your life and the lives of…

Diana Sonis
July 31, 2019

On The Road To Systemic Innovation: What NOT to do.

On The Road To Systemic Innovation: What NOT to do. https://cxby.design/wp-content/uploads/2019/07/david-pisnoy-542340-unsplash.jpg 2448 3264 Diana Sonis Diana Sonis https://secure.gravatar.com/avatar/714f7b46102d8a2ec6ef719183a7c2546576ae918dc1bd438654704e1738d240?s=96&d=mm&r=g July 31, 2019 January 15, 2020

This is Part 3 in the On The Road To Systemic Innovation series. Part 1 discussed whether your organization is set up for innovation in the first place, and Part…

Diana Sonis
July 24, 2019

On The Road To Systemic Innovation: Practical Steps.

On The Road To Systemic Innovation: Practical Steps. https://cxby.design/wp-content/uploads/2019/07/iben-konig-Yeruv4s_CDU-unsplash.jpg 4021 2764 Diana Sonis Diana Sonis https://secure.gravatar.com/avatar/714f7b46102d8a2ec6ef719183a7c2546576ae918dc1bd438654704e1738d240?s=96&d=mm&r=g July 24, 2019 January 15, 2020

This is Part 2 in the On The Road To Systemic Innovation series. Part 1 discussed discussed whether your organization is set up for innovation in the first place, and…

Diana Sonis
July 17, 2019

On The Road To Systemic Innovation: Are you set up for it?

On The Road To Systemic Innovation: Are you set up for it? https://cxby.design/wp-content/uploads/2019/07/bethany-legg-75nbwHfDsnY-unsplash.jpg 5760 3840 Diana Sonis Diana Sonis https://secure.gravatar.com/avatar/714f7b46102d8a2ec6ef719183a7c2546576ae918dc1bd438654704e1738d240?s=96&d=mm&r=g July 17, 2019 January 15, 2020

This is Part 1 in the On The Road To Systemic Innovation series. Part 2 discusses Practical Steps, and Part 3 touches on What Not To Do. Starting something new…

Lis Hubert
July 10, 2019

Getting Your Company on the Path to Systemic Innovation

Getting Your Company on the Path to Systemic Innovation https://cxby.design/wp-content/uploads/2019/05/ray-fragapane-1483223-unsplash.jpg 3064 2043 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/51386e49ca455966eb87a9d8383c5ddbdfff71ea69b704c8a2fc12d494a3b03d?s=96&d=mm&r=g July 10, 2019 January 15, 2020

You may have heard us mention the term systemic innovation a time or two. We define systemic innovation as: A non-siloed, iterative innovation process practiced by ALL people within the…

Lis Hubert
April 24, 2019

Active Listening & Customer Research: What Not to Do

Active Listening & Customer Research: What Not to Do https://cxby.design/wp-content/uploads/2019/08/jason-rosewell-ASKeuOZqhYU-unsplash-1.png 798 532 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/51386e49ca455966eb87a9d8383c5ddbdfff71ea69b704c8a2fc12d494a3b03d?s=96&d=mm&r=g April 24, 2019 January 15, 2020

In our series on Active Listening, we’ve not only introduced what Active Listening is, but we’ve provided a practical introduction to utilizing the method in customer research. In the latter…

Lis Hubert
April 10, 2019

Active Listening & Customer Research: A Practical Introduction

Active Listening & Customer Research: A Practical Introduction https://cxby.design/wp-content/uploads/2019/08/tim-gouw-bwki71ap-y8-unsplash.jpg 1910 1276 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/51386e49ca455966eb87a9d8383c5ddbdfff71ea69b704c8a2fc12d494a3b03d?s=96&d=mm&r=g April 10, 2019 January 15, 2020

The last piece in this series provided a conceptual look at how to practice active listening when facilitating customer interviews. Our advice was to “simply be present”; though anyone who’s…

Lis Hubert
March 27, 2019

Are You Listening?

Are You Listening? https://cxby.design/wp-content/uploads/2019/08/kyle-smith.png 798 532 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/51386e49ca455966eb87a9d8383c5ddbdfff71ea69b704c8a2fc12d494a3b03d?s=96&d=mm&r=g March 27, 2019 January 15, 2020

It’s been mentioned time [1] and again [2] that Active Listening is a key component to exercising empathy. Further, we all know by now that empathy is a main focus…

CX by Design

What You Can Do Right Now to Be Human-Centered

Create a Human-Centered Business in 2020

The Importance of Making Meaningful Business

On The Road To Systemic Innovation: What NOT to do.

On The Road To Systemic Innovation: Practical Steps.

On The Road To Systemic Innovation: Are you set up for it?

Getting Your Company on the Path to Systemic Innovation

Active Listening & Customer Research: What Not to Do

Active Listening & Customer Research: A Practical Introduction

Are You Listening?

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