Ideas - Page 10 of 11 - CX by Design

Lis Hubert
April 10, 2019

Active Listening & Customer Research: A Practical Introduction

Active Listening & Customer Research: A Practical Introduction https://cxby.design/wp-content/uploads/2019/08/tim-gouw-bwki71ap-y8-unsplash.jpg 1910 1276 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/51386e49ca455966eb87a9d8383c5ddbdfff71ea69b704c8a2fc12d494a3b03d?s=96&d=mm&r=g April 10, 2019 January 15, 2020

The last piece in this series provided a conceptual look at how to practice active listening when facilitating customer interviews. Our advice was to “simply be present”; though anyone who’s…

Lis Hubert
March 27, 2019

Are You Listening?

Are You Listening? https://cxby.design/wp-content/uploads/2019/08/kyle-smith.png 798 532 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/51386e49ca455966eb87a9d8383c5ddbdfff71ea69b704c8a2fc12d494a3b03d?s=96&d=mm&r=g March 27, 2019 January 15, 2020

It’s been mentioned time [1] and again [2] that Active Listening is a key component to exercising empathy. Further, we all know by now that empathy is a main focus…

Diana Sonis
March 13, 2019

User Centricity Through Systemic Innovation

User Centricity Through Systemic Innovation https://cxby.design/wp-content/uploads/2019/03/samuel-zeller-unsplash.jpg 1001 668 Diana Sonis Diana Sonis https://secure.gravatar.com/avatar/714f7b46102d8a2ec6ef719183a7c2546576ae918dc1bd438654704e1738d240?s=96&d=mm&r=g March 13, 2019 January 15, 2020

I just finished reading Bad Blood by John Carreyrou. It’s a fascinating account of the rise & fall of Theranos, the “innovative” blood testing company that mistook innovation for a…

Diana Sonis
February 27, 2019

The Path to Innovation

The Path to Innovation https://cxby.design/wp-content/uploads/2019/08/matthew-ronder-seid-Oq7nmQnKiQQ-unsplash.jpg 5472 3648 Diana Sonis Diana Sonis https://secure.gravatar.com/avatar/714f7b46102d8a2ec6ef719183a7c2546576ae918dc1bd438654704e1738d240?s=96&d=mm&r=g February 27, 2019 January 15, 2020

“I don’t want innovation,” said no business… ever. Everyone wants it because innovation means growth, market share, sustainable profit, more valuable brand equity; in other words, life. It’s the botox…

Diana Sonis
February 13, 2019

Design Thinking ≠ Innovation

Design Thinking ≠ Innovation https://cxby.design/wp-content/uploads/2019/08/you-x-ventures-m2TU2gfqSeE-unsplash.png 1001 668 Diana Sonis Diana Sonis https://secure.gravatar.com/avatar/714f7b46102d8a2ec6ef719183a7c2546576ae918dc1bd438654704e1738d240?s=96&d=mm&r=g February 13, 2019 January 15, 2020

Design thinking does not guarantee innovation. It’s a process structured to get you thinking in a different way; to get your siloed teams to think differently together; to focus on…

Diana Sonis
January 30, 2019

Invention ≠ Innovation

Invention ≠ Innovation https://cxby.design/wp-content/uploads/2019/01/giu-vicente-FMArg2k3qOU-unsplash.jpg 4288 2848 Diana Sonis Diana Sonis https://secure.gravatar.com/avatar/714f7b46102d8a2ec6ef719183a7c2546576ae918dc1bd438654704e1738d240?s=96&d=mm&r=g January 30, 2019 January 15, 2020

We use a lot of words interchangeably in conversations. If we use something long enough to stand-in for something else, and if the difference is subtle enough, eventually people will…

Lis Hubert
January 16, 2019

How Long Does It Take to Get Started with a Design Thinking Partner

How Long Does It Take to Get Started with a Design Thinking Partner https://cxby.design/wp-content/uploads/2019/08/danielle-macinnes-IuLgi9PWETU-unsplash.jpg 2678 1785 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/51386e49ca455966eb87a9d8383c5ddbdfff71ea69b704c8a2fc12d494a3b03d?s=96&d=mm&r=g January 16, 2019 January 15, 2020

You’ve done your research, and you know the best way to generate and test ideas for innovation is to take the human-centric approach Design Thinking brings. You’re ready to find…

Diana Sonis
January 2, 2019

Selling Design Thinking To Management: Metrics for your pitch.

Selling Design Thinking To Management: Metrics for your pitch. https://cxby.design/wp-content/uploads/2019/08/amy-hirschi-uwpo02K55zw-unsplash.jpg 5472 3648 Diana Sonis Diana Sonis https://secure.gravatar.com/avatar/714f7b46102d8a2ec6ef719183a7c2546576ae918dc1bd438654704e1738d240?s=96&d=mm&r=g January 2, 2019 January 15, 2020

In selling the idea of Design Thinking to management, it’s often helpful to back it up with some research. However, as Jeanne Liedtka points out in Exploring The Impact of…

Diana Sonis
December 12, 2018

Selling Design Thinking to Management: What worked for us

Selling Design Thinking to Management: What worked for us https://cxby.design/wp-content/uploads/2019/08/amy-hirschi-JaoVGh5aJ3E-unsplash.jpg 5472 3648 Diana Sonis Diana Sonis https://secure.gravatar.com/avatar/714f7b46102d8a2ec6ef719183a7c2546576ae918dc1bd438654704e1738d240?s=96&d=mm&r=g December 12, 2018 January 15, 2020

Getting executives on board with design thinking can be an exercise in patience. Think of it as teaching a class. How would you explain to a classroom full of five…

Diana Sonis
November 28, 2018

Selling Design Thinking to Management: Where to start.

Selling Design Thinking to Management: Where to start. https://cxby.design/wp-content/uploads/2019/08/amy-hirschi-tK7YojZu6OY-unsplash.jpg 5472 3648 Diana Sonis Diana Sonis https://secure.gravatar.com/avatar/714f7b46102d8a2ec6ef719183a7c2546576ae918dc1bd438654704e1738d240?s=96&d=mm&r=g November 28, 2018 January 15, 2020

“Design Thinking’ what? I can’t draw.” If you’ve ever tried explaining design thinking to executives, you’ve probably heard some version of this. Drawing abilities aside, in some ways “design thinking”…

CX by Design

Active Listening & Customer Research: A Practical Introduction

Are You Listening?

User Centricity Through Systemic Innovation

The Path to Innovation

Design Thinking ≠ Innovation

Invention ≠ Innovation

How Long Does It Take to Get Started with a Design Thinking Partner

Selling Design Thinking To Management: Metrics for your pitch.

Selling Design Thinking to Management: What worked for us

Selling Design Thinking to Management: Where to start.

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