Lis Hubert, Author at CX by Design

Lis Hubert
April 10, 2019

Active Listening & Customer Research: A Practical Introduction

Active Listening & Customer Research: A Practical Introduction https://cxby.design/wp-content/uploads/2019/08/tim-gouw-bwki71ap-y8-unsplash.jpg 1910 1276 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/7a42c683ceadbb19fe366db6508ab76f?s=96&d=mm&r=g April 10, 2019 January 15, 2020

The last piece in this series provided a conceptual look at how to practice active listening when facilitating customer interviews. Our advice was to “simply be present”; though anyone who’s…

Lis Hubert
March 27, 2019

Are You Listening?

Are You Listening? https://cxby.design/wp-content/uploads/2019/08/kyle-smith.png 798 532 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/7a42c683ceadbb19fe366db6508ab76f?s=96&d=mm&r=g March 27, 2019 January 15, 2020

It’s been mentioned time [1] and again [2] that Active Listening is a key component to exercising empathy. Further, we all know by now that empathy is a main focus…

Lis Hubert
January 16, 2019

How Long Does It Take to Get Started with a Design Thinking Partner

How Long Does It Take to Get Started with a Design Thinking Partner https://cxby.design/wp-content/uploads/2019/08/danielle-macinnes-IuLgi9PWETU-unsplash.jpg 2678 1785 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/7a42c683ceadbb19fe366db6508ab76f?s=96&d=mm&r=g January 16, 2019 January 15, 2020

You’ve done your research, and you know the best way to generate and test ideas for innovation is to take the human-centric approach Design Thinking brings. You’re ready to find…

Lis Hubert
October 31, 2018

One Failure at a Time

One Failure at a Time https://cxby.design/wp-content/uploads/2019/08/matt-palmer-iPum7Ket2jo-unsplash.jpg 3000 2000 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/7a42c683ceadbb19fe366db6508ab76f?s=96&d=mm&r=g October 31, 2018 January 15, 2020

Have you ever really, truly failed at something? What I mean to ask is, have you ever tried something hoping to get a result that you never even came close…

Lis Hubert
October 17, 2018

What If You Pushed Doubt Aside?

What If You Pushed Doubt Aside? https://cxby.design/wp-content/uploads/2019/08/ian-schneider-PAykYb-8Er8-unsplash.jpg 5322 3553 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/7a42c683ceadbb19fe366db6508ab76f?s=96&d=mm&r=g October 17, 2018 July 31, 2020

The ethos “There is no such thing as failure” is not new, but when was the last time you, or your team, actually practiced it? Sure, embracing it too tightly…

Lis Hubert
October 3, 2018

Don’t Forget to Fail

Don’t Forget to Fail https://cxby.design/wp-content/uploads/2019/08/kristopher-roller-PC_lbSSxCZE-unsplash.jpg 4823 3648 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/7a42c683ceadbb19fe366db6508ab76f?s=96&d=mm&r=g October 3, 2018 January 15, 2020

Many a business person has been inspired by the story of Spanx founder, Sara Blakely [1]. After-all, she IS a self-made billionaire whose passion and perseverance have chiseled out one of…

Lis Hubert
September 18, 2018

Using Design Thinking to Improve Brainstorming

Using Design Thinking to Improve Brainstorming https://cxby.design/wp-content/uploads/2019/08/jo-szczepanska-bjemWZcNF34-unsplash.jpg 4240 2832 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/7a42c683ceadbb19fe366db6508ab76f?s=96&d=mm&r=g September 18, 2018 January 15, 2020

A few weeks ago, I came upon an article from my alma mater, entitled ‘Thirty Ideas Are Better Than One’. Given that Design Thinking and idea generation was on my…

CX by Design

Active Listening & Customer Research: A Practical Introduction

Are You Listening?

How Long Does It Take to Get Started with a Design Thinking Partner

One Failure at a Time

What If You Pushed Doubt Aside?

Don’t Forget to Fail

Using Design Thinking to Improve Brainstorming

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