Lis Hubert, Author at CX by Design

Lis Hubert
March 3, 2020

The Most Overlooked Steps of Empathy

The Most Overlooked Steps of Empathy https://cxby.design/wp-content/uploads/2020/03/matthew-henry-kX9lb7LUDWc-unsplash-scaled.jpg 2560 1707 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/7a42c683ceadbb19fe366db6508ab76f?s=96&d=mm&r=g March 3, 2020 March 2, 2020

What are the most overlooked steps of empathy? Let’s start with a story. Imagine this. A marketing leader and 4 other team members are in a meeting discussing what they…

Lis Hubert
February 6, 2020

What You Can Do Right Now to Be Human-Centered

What You Can Do Right Now to Be Human-Centered https://cxby.design/wp-content/uploads/2020/02/nick-fewings-zF_pTLx_Dkg-unsplash-scaled.jpg 2560 1707 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/7a42c683ceadbb19fe366db6508ab76f?s=96&d=mm&r=g February 6, 2020 August 22, 2023

Featured Resource Human-Centered principles and the HCD framework are powerful assets for any business. Not only can businesses utilize these resources to ensure their products and services meet customer needs,…

Lis Hubert
January 7, 2020

The Importance of Making Meaningful Business

The Importance of Making Meaningful Business https://cxby.design/wp-content/uploads/2019/12/jordan-madrid-iDzKdNI7Qgc-unsplash-scaled.jpg 2560 1707 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/7a42c683ceadbb19fe366db6508ab76f?s=96&d=mm&r=g January 7, 2020 January 15, 2020

Can a business bring greater meaning to your life? Think about it. Has there ever been a product, service, or company that has enriched your life and the lives of…

Lis Hubert
July 10, 2019

Getting Your Company on the Path to Systemic Innovation

Getting Your Company on the Path to Systemic Innovation https://cxby.design/wp-content/uploads/2019/05/ray-fragapane-1483223-unsplash.jpg 3064 2043 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/7a42c683ceadbb19fe366db6508ab76f?s=96&d=mm&r=g July 10, 2019 January 15, 2020

You may have heard us mention the term systemic innovation a time or two. We define systemic innovation as: A non-siloed, iterative innovation process practiced by ALL people within the…

Lis Hubert
April 24, 2019

Active Listening & Customer Research: What Not to Do

Active Listening & Customer Research: What Not to Do https://cxby.design/wp-content/uploads/2019/08/jason-rosewell-ASKeuOZqhYU-unsplash-1.png 798 532 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/7a42c683ceadbb19fe366db6508ab76f?s=96&d=mm&r=g April 24, 2019 January 15, 2020

In our series on Active Listening, we’ve not only introduced what Active Listening is, but we’ve provided a practical introduction to utilizing the method in customer research. In the latter…

Lis Hubert
April 10, 2019

Active Listening & Customer Research: A Practical Introduction

Active Listening & Customer Research: A Practical Introduction https://cxby.design/wp-content/uploads/2019/08/tim-gouw-bwki71ap-y8-unsplash.jpg 1910 1276 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/7a42c683ceadbb19fe366db6508ab76f?s=96&d=mm&r=g April 10, 2019 January 15, 2020

The last piece in this series provided a conceptual look at how to practice active listening when facilitating customer interviews. Our advice was to “simply be present”; though anyone who’s…

Lis Hubert
March 27, 2019

Are You Listening?

Are You Listening? https://cxby.design/wp-content/uploads/2019/08/kyle-smith.png 798 532 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/7a42c683ceadbb19fe366db6508ab76f?s=96&d=mm&r=g March 27, 2019 January 15, 2020

It’s been mentioned time [1] and again [2] that Active Listening is a key component to exercising empathy. Further, we all know by now that empathy is a main focus…

Lis Hubert
January 16, 2019

How Long Does It Take to Get Started with a Design Thinking Partner

How Long Does It Take to Get Started with a Design Thinking Partner https://cxby.design/wp-content/uploads/2019/08/danielle-macinnes-IuLgi9PWETU-unsplash.jpg 2678 1785 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/7a42c683ceadbb19fe366db6508ab76f?s=96&d=mm&r=g January 16, 2019 January 15, 2020

You’ve done your research, and you know the best way to generate and test ideas for innovation is to take the human-centric approach Design Thinking brings. You’re ready to find…

Lis Hubert
October 31, 2018

One Failure at a Time

One Failure at a Time https://cxby.design/wp-content/uploads/2019/08/matt-palmer-iPum7Ket2jo-unsplash.jpg 3000 2000 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/7a42c683ceadbb19fe366db6508ab76f?s=96&d=mm&r=g October 31, 2018 January 15, 2020

Have you ever really, truly failed at something? What I mean to ask is, have you ever tried something hoping to get a result that you never even came close…

Lis Hubert
October 17, 2018

What If You Pushed Doubt Aside?

What If You Pushed Doubt Aside? https://cxby.design/wp-content/uploads/2019/08/ian-schneider-PAykYb-8Er8-unsplash.jpg 5322 3553 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/7a42c683ceadbb19fe366db6508ab76f?s=96&d=mm&r=g October 17, 2018 July 31, 2020

The ethos “There is no such thing as failure” is not new, but when was the last time you, or your team, actually practiced it? Sure, embracing it too tightly…

CX by Design

The Most Overlooked Steps of Empathy

What You Can Do Right Now to Be Human-Centered

The Importance of Making Meaningful Business

Getting Your Company on the Path to Systemic Innovation

Active Listening & Customer Research: What Not to Do

Active Listening & Customer Research: A Practical Introduction

Are You Listening?

How Long Does It Take to Get Started with a Design Thinking Partner

One Failure at a Time

What If You Pushed Doubt Aside?

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