Diana Sonis, Author at CX by Design

Diana Sonis
May 26, 2020

Business Opportunities in COVID-19

Business Opportunities in COVID-19 https://cxby.design/wp-content/uploads/2020/05/daniel-mccullough-FwjWUGbrxOU-unsplash-1-scaled.jpg 2560 1980 Diana Sonis Diana Sonis https://secure.gravatar.com/avatar/c9c726d699047bf7d22fda5d8a5ba3b6?s=96&d=mm&r=g May 26, 2020 May 21, 2020

COVID-19 is not the problem you’re dealing with. Well, for businesses and gig workers who rely on in-person customer traffic, it is the problem. But, for a lot of businesses,…

Diana Sonis
April 21, 2020

How To Be (or Become) Human-Centered in a Crisis

How To Be (or Become) Human-Centered in a Crisis https://cxby.design/wp-content/uploads/2020/04/engin-akyurt-Ct1qRMGfXj4-unsplash-scaled.jpg 2560 1707 Diana Sonis Diana Sonis https://secure.gravatar.com/avatar/c9c726d699047bf7d22fda5d8a5ba3b6?s=96&d=mm&r=g April 21, 2020 April 21, 2020

Originally, this was meant to be a different post. We wanted to celebrate companies that matter to our daily lives; those meaningful, human-centered businesses that make an impact in their…

Diana Sonis
March 17, 2020

Identify Growth Opportunities Using Human-Centered Design

Identify Growth Opportunities Using Human-Centered Design https://cxby.design/wp-content/uploads/2020/03/mike-kononov-lFv0V3_2H6s-unsplash-1-scaled.jpg 2560 1440 Diana Sonis Diana Sonis https://secure.gravatar.com/avatar/c9c726d699047bf7d22fda5d8a5ba3b6?s=96&d=mm&r=g March 17, 2020 March 16, 2020

Human-Centered Design (HCD) is about understanding and meeting human needs in business, but how do you identify growth opportunities using Human-Centered Design? As a business, you have customers (or at…

Diana Sonis
February 19, 2020

Key Customer Experience Statistics for 2020

Key Customer Experience Statistics for 2020 https://cxby.design/wp-content/uploads/2020/02/ben-sweet-2LowviVHZ-E-unsplash-scaled.jpg 2560 1440 Diana Sonis Diana Sonis https://secure.gravatar.com/avatar/c9c726d699047bf7d22fda5d8a5ba3b6?s=96&d=mm&r=g February 19, 2020 February 18, 2020

As Human-Centered Design (a.k.a. HCD) practitioners, we spend a lot of time discussing how and why this approach makes sense as a business strategy for our clients. To make these…

Diana Sonis
January 21, 2020

Create a Human-Centered Business in 2020

Create a Human-Centered Business in 2020 https://cxby.design/wp-content/uploads/2020/01/greg-rakozy-oMpAz-DN-9I-unsplash-scaled.jpg 2560 1707 Diana Sonis Diana Sonis https://secure.gravatar.com/avatar/c9c726d699047bf7d22fda5d8a5ba3b6?s=96&d=mm&r=g January 21, 2020 January 21, 2020

There is a food store in the U.S. that is so popular the checkout lines often wrap around the store, spilling onto the street. The company doesn’t do much marketing,…

Diana Sonis
July 31, 2019

On The Road To Systemic Innovation: What NOT to do.

On The Road To Systemic Innovation: What NOT to do. https://cxby.design/wp-content/uploads/2019/07/david-pisnoy-542340-unsplash.jpg 2448 3264 Diana Sonis Diana Sonis https://secure.gravatar.com/avatar/c9c726d699047bf7d22fda5d8a5ba3b6?s=96&d=mm&r=g July 31, 2019 January 15, 2020

This is Part 3 in the On The Road To Systemic Innovation series. Part 1 discussed whether your organization is set up for innovation in the first place, and Part…

Diana Sonis
July 24, 2019

On The Road To Systemic Innovation: Practical Steps.

On The Road To Systemic Innovation: Practical Steps. https://cxby.design/wp-content/uploads/2019/07/iben-konig-Yeruv4s_CDU-unsplash.jpg 4021 2764 Diana Sonis Diana Sonis https://secure.gravatar.com/avatar/c9c726d699047bf7d22fda5d8a5ba3b6?s=96&d=mm&r=g July 24, 2019 January 15, 2020

This is Part 2 in the On The Road To Systemic Innovation series. Part 1 discussed discussed whether your organization is set up for innovation in the first place, and…

Diana Sonis
July 17, 2019

On The Road To Systemic Innovation: Are you set up for it?

On The Road To Systemic Innovation: Are you set up for it? https://cxby.design/wp-content/uploads/2019/07/bethany-legg-75nbwHfDsnY-unsplash.jpg 5760 3840 Diana Sonis Diana Sonis https://secure.gravatar.com/avatar/c9c726d699047bf7d22fda5d8a5ba3b6?s=96&d=mm&r=g July 17, 2019 January 15, 2020

This is Part 1 in the On The Road To Systemic Innovation series. Part 2 discusses Practical Steps, and Part 3 touches on What Not To Do. Starting something new…

Diana Sonis
March 13, 2019

User Centricity Through Systemic Innovation

User Centricity Through Systemic Innovation https://cxby.design/wp-content/uploads/2019/03/samuel-zeller-unsplash.jpg 1001 668 Diana Sonis Diana Sonis https://secure.gravatar.com/avatar/c9c726d699047bf7d22fda5d8a5ba3b6?s=96&d=mm&r=g March 13, 2019 January 15, 2020

I just finished reading Bad Blood by John Carreyrou. It’s a fascinating account of the rise & fall of Theranos, the “innovative” blood testing company that mistook innovation for a…

Diana Sonis
February 27, 2019

The Path to Innovation

The Path to Innovation https://cxby.design/wp-content/uploads/2019/08/matthew-ronder-seid-Oq7nmQnKiQQ-unsplash.jpg 5472 3648 Diana Sonis Diana Sonis https://secure.gravatar.com/avatar/c9c726d699047bf7d22fda5d8a5ba3b6?s=96&d=mm&r=g February 27, 2019 January 15, 2020

“I don’t want innovation,” said no business… ever. Everyone wants it because innovation means growth, market share, sustainable profit, more valuable brand equity; in other words, life. It’s the botox…

Diana Sonis

Business Opportunities in COVID-19

How To Be (or Become) Human-Centered in a Crisis

Identify Growth Opportunities Using Human-Centered Design

Key Customer Experience Statistics for 2020

Create a Human-Centered Business in 2020

On The Road To Systemic Innovation: What NOT to do.

On The Road To Systemic Innovation: Practical Steps.

On The Road To Systemic Innovation: Are you set up for it?

User Centricity Through Systemic Innovation

The Path to Innovation

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