Customer Experience for E-Commerce

Exceed your customer’s experience like your business depends on it.

Where’s your CX today?

Get a FREE customer experience evaluation for your online store.

    How customer experience for e-commerce works

    Figure out what your customers need. Make sense of the data you already have. Test your existing online customer experience or experiment with new ideas on real people. Iterate your way to more customers. Great online customer experience is what differentiates you from the pack.

    Barista putting Credit Card with a chip into a phone to pay.

    What’s the problem?

    Maybe you know what the problems are in your online shopping experience, or maybe they’re still unclear. Either way, you need to understand what your customers value, want, and need from your online business. We help you gather the insights needed to uncover the issues standing in the way of your online customer experience goals.

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    How do you fix it?

    You may have plenty of customer data. The question is, what do you do with it to create a stellar online customer experience? We help you make sense of your data by exploring patterns, gaps, and opportunities. Our recommendations report will give you actionable next steps to create the best online shopping experience for your customers.

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    Let’s go!

    We design the solution for you. Then, we set up and run real-world customer validation sessions that deliver immediate insights into what your customer needs and values. Your customers get a seamless online shopping experience, while your business improves and exceeds its online store ROI. It’s a win-win.

    Important PSA

    All sessions are remote via video conferencing and are held at an agreed upon time. Individuals and small groups work best, but we can also work with larger groups.

    Set up a FREE advice session with us to discuss your challenges and questions.

    Benefits of customer experience for e-commerce

    Understand Customer & Employee Needs

    Your brand exists because of your customers and employees. Knowing their needs and values allows you to be agile, proactive, and innovative in covering the gaps of your e-commerce ecosystem.

    Boost Online Purchasing

    An intuitive online store experience minimizes shopping cart abandonment. Your customers easily find what they need and are hand-held through a secure checkout process.

    Optimize for Mobile

    A lot of today’s shopping is done on-the-go. An easy-to-use mobile-ready website or app is a must if you want to retain and grow your customer base.

    Amplify Customer Loyalty

    You are a business leader who knows that proactive customer-experience at every touchpoint increases brand awareness & engagement. Lead the way with a customer-centric e-commerce experience that ensures long-term customer loyalty.

    Where’s your CX today?

    Get a FREE customer experience evaluation for your online store.

      What e-commerce clients say about us

      We hired CX by Design to ensure an exceptional customer experience for our e-commerce store. Diana and Lis used their extensive Customer Experience toolbox to create an action-based, customer-focused plan that we could implement easily and quickly.

      Madisson Cartwright – Growth Manager, The Office of Angela Scott

      Creativity, leadership, professionalism, and strategic thinking with the ability to deeply extract business goals and strategies and turn those into an optimal, human-centered experience.

      Ashley Moje Goldstein – VP of Operations + Partner, Iteration Group

      Not only did we start designing a better product, but I felt more confident about our decisions because they were backed by real work – not just our gut.

      Nate Westheimer – EVP Product & Technology, AnyClip

      Steering product design & implementation by elegantly aligning business strategy with customer needs.

      Ryan Summe – Founder & CEO, Waypoint App

      Our clients are fearless, innovative, and passionate about making a difference.

      E-Commerce Client – Sitka Gear
      E-Commerce Client – The Office of Angela Scott Logo
      E-Commerce Client – Light & Motion Logo
      E-Commerce Client – Subway Logo
      E-Commerce Client – Ebb Sleep Logo
      E-Commerce Client – DS Services Logo

      FAQs

      Who is a typical client?

      CX by Design typically works with small to medium-sized businesses without dedicated HCD, UX, or CX teams. These businesses, through their products and services, are committed to showing customers and employees how much they matter.

      We seek out clients who want to connect with their customers’ and employees’ needs firsthand, who can execute programmatic or organizational change, and who want to learn more about Human-Centered Design, their organizations, and the people they serve.

      If the above doesn’t describe you, but you believe we can help you, let’s chat.

      How long are your projects, and how much does one cost?

      It depends! The best way for us to scope a project is to work backward using your goals and resources as guides. We then use data from past projects to estimate time and cost.

      We’re always happy to assess how we can help you, let’s chat.

      Better together

      At CX by Design, we’re customer experience design experts with a wicked coffee habit. We offer multiple options to get your business thinking about and solving product, service, and organizational problems differently.

      Get in touch. We’d love to hear from you.

      Get in touch

        Let's Work Together