LIVE WEBINAR
The Customer Journey
What it is, why it matters, and how to map it
Friday, September 27th | 11 AM EST / 8 AM PST | 90 minutes
Happy customers are loyal customers. Loyal customers cost up to 25x less, spend up to 67% more, and share your brand message for free. So, how do you make your customers happier?
The first step is understanding their journey: when, where, and why it happens. And, above all, what you can do to make it better.
Enter customer journey mapping, a proven technique that builds empathy and awareness of your customer’s actions, feelings, and circumstances. By learning the stages of the customer journey and understanding how to map them, you’ll have the insights needed to turn customers into loyal brand evangelists.
Featuring:
Lis Hubert
Co-founder, CX by Design
Diana Sonis
Co-founder, CX by Design
This Webinar Is For
- CX practitioners looking to sharpen their skills
- Marketing & operations professionals wanting to better the customer experience
- Anyone who needs a fresh perspective on improving their bottom line
You’ll learn
- What the customer journey is
- How to build your own customer journey maps
- How to turn insights from your journey maps into actionable results
Registration Fee $25
*Registration and payment are securely handled through Eventbrite.
Our webinar attendees say…
“Lis and Diana are experts who are passionate about sharing human-centered, empathetic thinking to help improve processes and outputs.”
– Janice Le, Chief Market and Product Officer
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