technology Archives - CX by Design

Lis Hubert
July 25, 2023

Limitless Capabilities

Limitless Capabilities https://cxby.design/wp-content/uploads/2023/07/demi-kwant-yR0a5vzUFws-unsplash-scaled.jpg 2560 1920 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/7a42c683ceadbb19fe366db6508ab76f?s=96&d=mm&r=g July 25, 2023 July 24, 2023

Customer Experience (CX). Artificial Intelligence (AI). At first glance, they can seem like opposing concepts. CX focuses on creating human-centered experiences that meet customer intentions and delight our customers. AI…

Diana Sonis
November 2, 2021

Why Customer Intentions Matter for Business

Why Customer Intentions Matter for Business https://cxby.design/wp-content/uploads/2021/09/christina-wocintechchat-com-dKBTFoarrOU-unsplash-scaled.jpg 2560 1709 Diana Sonis Diana Sonis https://secure.gravatar.com/avatar/c9c726d699047bf7d22fda5d8a5ba3b6?s=96&d=mm&r=g November 2, 2021 September 30, 2021

Designing software around customer intentions isn’t a controversial concept. Most business people agree that knowing what customers intend to do on a website or in an application, and providing customers…

Lis Hubert
October 19, 2021

Are You Using Technology as a Band-aid?

Are You Using Technology as a Band-aid? https://cxby.design/wp-content/uploads/2021/09/ashkan-forouzani-ivHSUBXpvo0-unsplash-scaled.jpg 1707 2560 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/7a42c683ceadbb19fe366db6508ab76f?s=96&d=mm&r=g October 19, 2021 September 10, 2021

One of the challenges of solving business problems (or any problems) involves looking for a quick fix. This is what many businesses do as opposed to examining the problem, internalizing…

Lis Hubert
October 5, 2021

Technology Has to Serve Humans

Technology Has to Serve Humans https://cxby.design/wp-content/uploads/2021/09/josh-hild-WjZ4eaHq9G4-unsplash-scaled.jpg 2048 2560 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/7a42c683ceadbb19fe366db6508ab76f?s=96&d=mm&r=g October 5, 2021 September 10, 2021

What is the purpose of technology? Some would say it’s to help humans solve problems with less effort. One example is the personal computer (PC). This piece of technology was…

Lis Hubert
September 21, 2021

Who Does Your Technology Serve?

Who Does Your Technology Serve? https://cxby.design/wp-content/uploads/2021/09/alex-knight-2EJCSULRwC8-unsplash-scaled.jpg 2560 1707 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/7a42c683ceadbb19fe366db6508ab76f?s=96&d=mm&r=g September 21, 2021 September 8, 2021

The dark side of technology is not a new topic. There are a myriad of books, articles, shows, and movies with a range of dystopian ideas. These ideas are usually…

CX by Design

Limitless Capabilities

Why Customer Intentions Matter for Business

Are You Using Technology as a Band-aid?

Technology Has to Serve Humans

Who Does Your Technology Serve?

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