Strategy Archives - CX by Design

Lis Hubert
June 15, 2020

Redefine “Customer” to Build a Great Business

Redefine “Customer” to Build a Great Business https://cxby.design/wp-content/uploads/2020/06/anders-jilden-nxCtO8W9JLo-unsplash-scaled.jpg 2560 1707 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/7a42c683ceadbb19fe366db6508ab76f?s=96&d=mm&r=g June 15, 2020 June 15, 2020

If you build great customer relationships, you’ll build a great business. This advice is even more important in a post-COVID-19 business world. Why? Because businesses who are human-centered and choose…

Business Opportunities in COVID-19

Business Opportunities in COVID-19 https://cxby.design/wp-content/uploads/2020/05/daniel-mccullough-FwjWUGbrxOU-unsplash-1-scaled.jpg 2560 1980 Diana Sonis Diana Sonis https://secure.gravatar.com/avatar/c9c726d699047bf7d22fda5d8a5ba3b6?s=96&d=mm&r=g May 26, 2020 May 21, 2020

COVID-19 is not the problem you’re dealing with. Well, for businesses and gig workers who rely on in-person customer traffic, it is the problem. But, for a lot of businesses,…

Key Customer Experience Statistics for 2020

Key Customer Experience Statistics for 2020 https://cxby.design/wp-content/uploads/2020/02/ben-sweet-2LowviVHZ-E-unsplash-scaled.jpg 2560 1440 Diana Sonis Diana Sonis https://secure.gravatar.com/avatar/c9c726d699047bf7d22fda5d8a5ba3b6?s=96&d=mm&r=g February 19, 2020 July 28, 2020

As Human-Centered Design (a.k.a. HCD) practitioners, we spend a lot of time discussing how and why this approach makes sense as a business strategy for our clients. To make these…

CX by Design

Redefine “Customer” to Build a Great Business

Business Opportunities in COVID-19

Key Customer Experience Statistics for 2020

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