Strategy Archives - CX by Design

Lis Hubert
May 9, 2025

9 Tips for Driving CX Support with Executives and Employees

9 Tips for Driving CX Support with Executives and Employees https://cxby.design/wp-content/uploads/2025/05/9-Tips-hero-image.png 10667 6000 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/51386e49ca455966eb87a9d8383c5ddbdfff71ea69b704c8a2fc12d494a3b03d?s=96&d=mm&r=g May 9, 2025 May 9, 2025

Is it time to make changes to your business processes? First, you’ll need to get executives and employees alike to accept these changes. Read our top tips on gathering CX…

Diana Sonis
July 19, 2024

Using a Now-Next-Later Framework to Prioritize CX Goals

Using a Now-Next-Later Framework to Prioritize CX Goals https://cxby.design/wp-content/uploads/2024/07/NowNextLater-blog-hero-image.jpg 2560 1440 Diana Sonis Diana Sonis https://secure.gravatar.com/avatar/714f7b46102d8a2ec6ef719183a7c2546576ae918dc1bd438654704e1738d240?s=96&d=mm&r=g July 19, 2024 July 19, 2024

When we’re working with a new client, we’re often met by a mountain of CX goals – and then by budget and time constraints that make it impossible to implement…

Lis Hubert
June 15, 2020

Redefine “Customer” to Build a Great Business

Redefine “Customer” to Build a Great Business https://cxby.design/wp-content/uploads/2020/06/anders-jilden-nxCtO8W9JLo-unsplash-scaled.jpg 2560 1707 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/51386e49ca455966eb87a9d8383c5ddbdfff71ea69b704c8a2fc12d494a3b03d?s=96&d=mm&r=g June 15, 2020 June 15, 2020

If you build great customer relationships, you’ll build a great business. This advice is even more important in a post-COVID-19 business world. Why? Because businesses who are human-centered and choose…

Diana Sonis
May 26, 2020

Business Opportunities in COVID-19

Business Opportunities in COVID-19 https://cxby.design/wp-content/uploads/2020/05/daniel-mccullough-FwjWUGbrxOU-unsplash-1-scaled.jpg 2560 1980 Diana Sonis Diana Sonis https://secure.gravatar.com/avatar/714f7b46102d8a2ec6ef719183a7c2546576ae918dc1bd438654704e1738d240?s=96&d=mm&r=g May 26, 2020 May 21, 2020

COVID-19 is not the problem you’re dealing with. Well, for businesses and gig workers who rely on in-person customer traffic, it is the problem. But, for a lot of businesses,…

Diana Sonis
February 19, 2020

Key Customer Experience Statistics for 2020

Key Customer Experience Statistics for 2020 https://cxby.design/wp-content/uploads/2020/02/ben-sweet-2LowviVHZ-E-unsplash-scaled.jpg 2560 1440 Diana Sonis Diana Sonis https://secure.gravatar.com/avatar/714f7b46102d8a2ec6ef719183a7c2546576ae918dc1bd438654704e1738d240?s=96&d=mm&r=g February 19, 2020 July 28, 2020

As Human-Centered Design (a.k.a. HCD) practitioners, we spend a lot of time discussing how and why this approach makes sense as a business strategy for our clients. To make these…

CX by Design

9 Tips for Driving CX Support with Executives and Employees

Using a Now-Next-Later Framework to Prioritize CX Goals

Redefine “Customer” to Build a Great Business

Business Opportunities in COVID-19

Key Customer Experience Statistics for 2020

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