Virtual CX Coaching
Exceed your customer’s experience like your business depends on it.
How virtual CX coaching works
As experts with over 20+ years of combined CX and UX experience, we coach you or your team through any customer experience challenges you’re facing right now.
In these virtually scheduled Q & A sessions, some topics we’ve guided our clients to explore are:
Investigating challenges & defining goals
Maybe you know what the problems are, or maybe it’s still unclear. Either way, we help you look at all the related aspects of your business to determine where your customer experience is today and where you want it to be in the future. Every journey has a start, and every successful journey includes a compass.
Uncovering customer & employee needs
What do your customers value, want, and need from your brand, product, or service? Do your employees have all they need to provide a great customer experience? We guide you in gathering the insights needed to uncover the issues standing in the way of your business goals.
Exposing opportunities for innovation
You may already have customer data, but making sense of it is a challenge. What do you do with it to create a stellar customer experience that meets your business goals? We help you explore patterns and gaps in the data to expose the underlying opportunities.
Ideating creative solutions
You have ideas for solutions. How do you bring them to life to test with your customers without throwing tons of money away? Through the lens of our extensive customer-centric, agile experience, we teach you how to prototype MVP solutions quickly, cheaply, and easily.
Validating ideas
How do you test your solutions to determine their ROI? We’ll teach you to set up and run real-world customer validation sessions that deliver immediate insights into what your customers need and value.
…and so much more, from helping you instill long-term CX practices in your business to conducting design thinking sprints, we are here for you and your business.
Important PSA
All sessions are remote via video conferencing and are held at an agreed upon time. Individuals and small groups work best, but we can also work with larger groups.
Set up a FREE advice session with us to discuss your challenges and questions.
Benefits of virtual CX coaching
What our CX coaching clients say about us
We’ve relied on CX by Design to coach our marketing team in creating differentiated loan experiences for our clients in the military community. Diana and Lis have conducted engaging, thought-provoking sessions, and generously shared their extensive knowledge to equip our team with the skills and tools to effectively design our engagement with customers.
Rich Warner – Director of Marketing, Veterans First Mortgage
CX by Design are holistic thinkers who will help you search for opportunities to innovate – whether it be internal processes or external products/services – within your company.
Elodie Camaret – US Consumer Innovation Director – R&D, Essilor USA
Creativity, leadership, professionalism, and strategic thinking with the ability to deeply extract business goals and strategies and turn those into an optimal, human-centered experience.
Ashley Moje Goldstein – VP of Operations + Partner, Iteration Group
A keen sense of the customer experience. Each engagement approach is a strategic, insightful blend of science and art.
Holly Hill – VP Client Partner, Investis
Our clients are fearless, innovative, and passionate about making a difference.
FAQs
Who is a typical client?
CX by Design typically works with small to medium-sized businesses without dedicated HCD, UX, or CX teams. These businesses, through their products and services, are committed to showing customers and employees how much they matter.
We seek out clients who want to connect with their customers’ and employees’ needs firsthand, who can execute programmatic or organizational change, and who want to learn more about Human-Centered Design, their organizations, and the people they serve.
If the above doesn’t describe you, but you believe we can help you, let’s chat.
This all sounds good, but I’m unsure if it applies to my business, industry, and life.
Customer Experience fundamental principles and tools are industry, business, and problem-agnostic. It doesn’t matter where you come from because it centers on the experience of people that matter to your business, customers and employees.
We’re always happy to assess how we can help you solve your CX or UX challenges, let’s chat.
Better together
At CX by Design, we’re customer experience design experts with a wicked coffee habit. We offer multiple options to get your business thinking about and solving product, service, and organizational problems differently.
Get in touch. We’d love to hear from you.