CX by Design

Our latest thinking on how you can create meaningful customer connections.
  • Diana Sonis

Retail Optimization: 5 Steps to Better Store Operations
Retail Optimization: 5 Steps to Better Store Operations 2000 600 Diana Sonis

Retail stores throughout the world face tough competition, tight margins, and a rapidly evolving industry. In this article, we examine how retail optimization can improve store operations and reduce costs…

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  • Lis Hubert

Decoding the 10 Factors Affecting Customer Satisfaction in Retail
Decoding the 10 Factors Affecting Customer Satisfaction in Retail 1600 1067 Lis Hubert

Understanding the factors affecting customer satisfaction is vital to providing excellent customer experience. In this article, we’ll examine 10 critical customer satisfaction factors that range from prices to online reviews.…

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  • Diana Sonis

How to Improve the Retail Customer Experience in Stores
How to Improve the Retail Customer Experience in Stores 1125 750 Diana Sonis

For a brick-and-mortar retailer, deciding how to improve the retail customer experience is like putting a puzzle together – there are a lot of parts, and everything has to fit…

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