Webinar on September 27, 2024: The Customer Journey - What it is, Why it Matters, and How to Map ItLearn More

CX by Design

Our latest thinking on how you can create meaningful customer connections.
  • Diana Sonis

Competitive Analysis the Right Way
Competitive Analysis the Right Way 2560 1920 Diana Sonis

Competitive analysis is a staple, routine activity of business. People seem to believe that innovation sits somewhere between indiscriminately borrowing competitors’ ideas and stealing their best experience features, without regard…

read more
  • Lis Hubert

Active Listening & Customer Research: What Not to Do
Active Listening & Customer Research: What Not to Do 798 532 Lis Hubert

In our series on Active Listening, we’ve not only introduced what Active Listening is, but we’ve provided a practical introduction to utilizing the method in customer research. In the latter…

read more
  • Lis Hubert

Active Listening & Customer Research: A Practical Introduction
Active Listening & Customer Research: A Practical Introduction 1910 1276 Lis Hubert

The last piece in this series provided a conceptual look at how to practice active listening when facilitating customer interviews. Our advice was to “simply be present”; though anyone who’s…

read more
  • Lis Hubert

Are You Listening?
Are You Listening? 798 532 Lis Hubert

It’s been mentioned time [1] and again [2] that Active Listening is a key component to exercising empathy. Further, we all know by now that empathy is a main focus…

read more

We specialize in working with Retail, E-Commerce, and Health & Wellness teams.

Who We Are

Home
About
Services
Work
Ideas
Newsletter
FAQs
Contact

What We Do

CX Consulting Services
CX for E-Commerce
CX for Marketing Teams

Contact Us

Send us a message

LinkedIn

Get in touch

    Let's Work Together

    ©2024 CX by Design. All rights reserved. | Privacy Policy | Terms & Conditions

      Start Typing