CX by Design

Our latest thinking on how you can create meaningful customer connections.

How do we innovate?

How do we innovate? 2560 1521 Diana Sonis

In Part 1 of this series, we discussed how to train your team to think with a customer-centric mindset. Part 2 focused on how to understand your customers. Here, in…

read more

How do we understand our customers?

How do we understand our customers? 2560 1707 Diana Sonis

In Part 1 of this series, we discussed how to train your team to think with a customer-centric mindset. Here, in Part 2, we’ll talk about how to understand your…

read more

How do we train our teams to think with a customer-centric mindset?

How do we train our teams to think with a customer-centric mindset? 2400 2149 Diana Sonis

We field a lot of strategic and tactical customer experience (CX) and user experience (UX) questions. Sometimes they’re from perspective or existing clients; sometimes from colleagues at conferences probing deeper…

read more

Sign up for the CX by Design Newsletter to stay up to date!

Get in touch

    Let's Work Together