Organizational Transformation Archives

Diana Sonis
April 19, 2022

How do we innovate?

How do we innovate? https://cxby.design/wp-content/uploads/2022/03/nery-montenegro-3ak9PMcx048-unsplash-scaled.jpg 2560 1521 Diana Sonis Diana Sonis https://secure.gravatar.com/avatar/c9c726d699047bf7d22fda5d8a5ba3b6?s=96&d=mm&r=g April 19, 2022 April 6, 2022

In Part 1 of this series, we discussed how to train your team to think with a customer-centric mindset. Part 2 focused on how to understand your customers. Here, in…

How do we understand our customers?

How do we understand our customers? https://cxby.design/wp-content/uploads/2022/03/alicja-gancarz-VS2Tdc8kYwM-unsplash-scaled.jpg 2560 1707 Diana Sonis Diana Sonis https://secure.gravatar.com/avatar/c9c726d699047bf7d22fda5d8a5ba3b6?s=96&d=mm&r=g April 5, 2022 March 23, 2022

In Part 1 of this series, we discussed how to train your team to think with a customer-centric mindset. Here, in Part 2, we’ll talk about how to understand your…

How do we train our teams to think with a customer-centric mindset?

How do we train our teams to think with a customer-centric mindset? https://cxby.design/wp-content/uploads/2022/03/eunique-deeann-mNOaXIjJkok-unsplash.jpg 2400 2149 Diana Sonis Diana Sonis https://secure.gravatar.com/avatar/c9c726d699047bf7d22fda5d8a5ba3b6?s=96&d=mm&r=g March 22, 2022 March 20, 2022

We field a lot of strategic and tactical customer experience (CX) and user experience (UX) questions. Sometimes they’re from perspective or existing clients; sometimes from colleagues at conferences probing deeper…

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How do we innovate?

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How do we train our teams to think with a customer-centric mindset?

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