Employee performance Archives

Lis Hubert
February 27, 2025

Using the 80/20 rule for CX success

Using the 80/20 rule for CX success https://cxby.design/wp-content/uploads/2025/02/80_20-hero-image.png 2560 1440 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/7a42c683ceadbb19fe366db6508ab76f?s=96&d=mm&r=g February 27, 2025 February 28, 2025

Many of you have heard of “the 80/20 rule”. We refer to this term a lot, because it’s something we use a lot. We even called it out in our…

Lis Hubert
February 3, 2025

CX metrics part 6: Employee experience metrics

CX metrics part 6: Employee experience metrics https://cxby.design/wp-content/uploads/2025/01/CX-Metrics6-hero-image.png 2560 1440 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/7a42c683ceadbb19fe366db6508ab76f?s=96&d=mm&r=g February 3, 2025 February 3, 2025

What do employee experience metrics have to do with the customer experience? Find out in this article, the finale of our six-part CX metrics series. It’s tempting to think that…

CX by Design

Using the 80/20 rule for CX success

CX metrics part 6: Employee experience metrics

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