Employee experience Archives

Lis Hubert
February 27, 2025

Using the 80/20 rule for CX success

Using the 80/20 rule for CX success https://cxby.design/wp-content/uploads/2025/02/80_20-hero-image.png 2560 1440 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/51386e49ca455966eb87a9d8383c5ddbdfff71ea69b704c8a2fc12d494a3b03d?s=96&d=mm&r=g February 27, 2025 February 28, 2025

Many of you have heard of “the 80/20 rule”. We refer to this term a lot, because it’s something we use a lot. We even called it out in our…

Diana Sonis
February 3, 2025

CX metrics part 6: Employee experience metrics

CX metrics part 6: Employee experience metrics https://cxby.design/wp-content/uploads/2025/01/CX-Metrics6-hero-image.png 2560 1440 Diana Sonis Diana Sonis https://secure.gravatar.com/avatar/714f7b46102d8a2ec6ef719183a7c2546576ae918dc1bd438654704e1738d240?s=96&d=mm&r=g February 3, 2025 April 21, 2025

What do employee experience metrics have to do with the customer experience? Find out in this article, the finale of our six-part CX metrics series. It’s tempting to think that…

CX by Design

Using the 80/20 rule for CX success

CX metrics part 6: Employee experience metrics

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