CX by Design

Our latest thinking on how you can create meaningful customer connections.
  • Diana Sonis

CX metrics part 5: Customer service metrics
CX metrics part 5: Customer service metrics 2560 1440 Diana Sonis

Learn how to harness customer service metrics to explore your CS efficiency, strengthen your customer relationships, and provide a better customer experience. This is the fifth article in our six-part…

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  • Diana Sonis

CX metrics part 4: Usability metrics and the user experience
CX metrics part 4: Usability metrics and the user experience 2560 1440 Diana Sonis

Learn how to choose usability metrics that provide information on the user experience – and the customer experience. This article, the fourth in our CX metrics series, demonstrates the link…

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  • Lis Hubert

CX Metrics Part 3: Process metrics and efficiency
CX Metrics Part 3: Process metrics and efficiency 2560 1440 Lis Hubert

Learn how business process metrics tie into the customer experience. This article, the third in our CX metrics series, gives examples of key process metrics and explains what they can…

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  • Lis Hubert

CX Metrics Part 2: Key Sales Metrics
CX Metrics Part 2: Key Sales Metrics 2560 1440 Lis Hubert

We explain how to use key sales metrics to understand your sales and revenue – and to shed light on your customer experience. This is the second post in our…

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  • Lis Hubert

CX Metrics Part 1: Customer Experience Metrics
CX Metrics Part 1: Customer Experience Metrics 2560 1440 Lis Hubert

Learn how to use customer experience metrics to track your CX progress and identify growth areas. This is the first article in our six-part CX metrics series. Metrics are no…

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  • Diana Sonis

Are you struggling with CX growth? Our guide to establishing CX will help!
Are you struggling with CX growth? Our guide to establishing CX will help! 2560 1440 Diana Sonis

CX growth doesn’t happen overnight – or without a lot of planning, hard work, and patience. This article introduces our free whitepaper on establishing CX in your organization.    Do you…

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