CX by Design

Our latest thinking on how you can create meaningful customer connections.
  • Lis Hubert

CX Metrics Part 2: Key Sales Metrics
CX Metrics Part 2: Key Sales Metrics 2560 1440 Lis Hubert

We explain how to use key sales metrics to understand your sales and revenue – and to shed light on your customer experience. This is the second post in our…

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  • Lis Hubert

CX Metrics Part 1: Customer Experience Metrics
CX Metrics Part 1: Customer Experience Metrics 2560 1440 Lis Hubert

Learn how to use customer experience metrics to track your CX progress and identify growth areas. This is the first article in our six-part CX metrics series. Metrics are no…

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  • Diana Sonis

Are you struggling with CX growth? Our guide to establishing CX will help!
Are you struggling with CX growth? Our guide to establishing CX will help! 2560 1440 Diana Sonis

CX growth doesn’t happen overnight – or without a lot of planning, hard work, and patience. This article introduces our free whitepaper on establishing CX in your organization.    Do you…

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