CX Research Archives - CX by Design

Lis Hubert
August 23, 2024

CX 101: Customer Experience Research and Validation

CX 101: Customer Experience Research and Validation https://cxby.design/wp-content/uploads/2024/08/CXbD-blog-researchvalidation-hero-image.jpg 2560 1440 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/51386e49ca455966eb87a9d8383c5ddbdfff71ea69b704c8a2fc12d494a3b03d?s=96&d=mm&r=g August 23, 2024 January 5, 2025

Now that we’ve explained the differences between CX, UX, and HCD, let’s look at one of the most important parts of the CX process: research and validation. As practitioners of…

Are you getting the most out of your customer journey maps?

Are you getting the most out of your customer journey maps? https://cxby.design/wp-content/uploads/2024/05/Customer-Journey-Map-hero-image-scaled.jpg 2560 1422 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/51386e49ca455966eb87a9d8383c5ddbdfff71ea69b704c8a2fc12d494a3b03d?s=96&d=mm&r=g May 27, 2024 May 28, 2024

Our free downloadable customer journey guide can help! Let’s be honest – it’s not easy to create effective customer journey maps. You have to … Identify the correct part of…

The CX by Design Process: Days 1–10: Defining the Problem

The CX by Design Process: Days 1–10: Defining the Problem https://cxby.design/wp-content/uploads/2024/05/blog-hero-image-defining-problem.jpg 2000 600 Lis Hubert Lis Hubert https://secure.gravatar.com/avatar/51386e49ca455966eb87a9d8383c5ddbdfff71ea69b704c8a2fc12d494a3b03d?s=96&d=mm&r=g May 17, 2024 May 21, 2024

We’ve talked about why clients call us in and what our process entails. At this point, we’ve had a preliminary consultation with our new client. Now we’re having our first…

CX by Design

CX 101: Customer Experience Research and Validation

Are you getting the most out of your customer journey maps?

The CX by Design Process: Days 1–10: Defining the Problem

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