The CX by Design process:
Day 0 – Questioning the customer journey https://cxby.design/wp-content/uploads/2024/03/Unnamed-from-Google-Keep.png 1600 889 Diana Sonis https://secure.gravatar.com/avatar/c9c726d699047bf7d22fda5d8a5ba3b6?s=96&d=mm&r=g
Day 0 – Questioning the customer journey https://cxby.design/wp-content/uploads/2024/03/Unnamed-from-Google-Keep.png 1600 889 Diana Sonis https://secure.gravatar.com/avatar/c9c726d699047bf7d22fda5d8a5ba3b6?s=96&d=mm&r=g
Our first article in this series was a high-level overview of the CX by Design process. From here on out, we’re going to take a detailed look at each stage…
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