CX by Design

Our latest thinking on how you can create meaningful customer connections.
  • Lis Hubert

The CX by Design process: Months 10+: Looking to the Future
The CX by Design process: Months 10+: Looking to the Future 2000 600 Lis Hubert

This is the sixth and final article in our series on the CX by Design process. It’s been ten months since we began our partnership with our client. We’ve gone…

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  • Diana Sonis

The CX by Design process: Months 3–10: Prioritizing problems and establishing CX foundations
The CX by Design process: Months 3–10: Prioritizing problems and establishing CX foundations 2560 1440 Diana Sonis

Welcome to the fifth article in our series explaining the CX by Design process – how we partner with our clients and help them solve their complex business and CX…

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  • Diana Sonis

The CX by Design process: Weeks 3–10: Getting to work
The CX by Design process: Weeks 3–10: Getting to work 2000 600 Diana Sonis

This is the fourth article in our series explaining the collaboration process we follow with our clients. The first article overviewed our entire framework, and the second article explored why…

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  • Lis Hubert

Are you getting the most out of your customer journey maps?
Are you getting the most out of your customer journey maps? 2560 1422 Lis Hubert

Our free downloadable customer journey guide can help! Let’s be honest – it’s not easy to create effective customer journey maps. You have to … Identify the correct part of…

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  • Lis Hubert

The CX by Design Process: Days 1–10: Defining the Problem
The CX by Design Process: Days 1–10: Defining the Problem 2000 600 Lis Hubert

We’ve talked about why clients call us in and what our process entails. At this point, we’ve had a preliminary consultation with our new client. Now we’re having our first…

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  • Diana Sonis

The CX by Design process:
Day 0 – Questioning the customer journey
The CX by Design process:
Day 0 – Questioning the customer journey 1600 889 Diana Sonis

Our first article in this series was a high-level overview of the CX by Design process. From here on out, we’re going to take a detailed look at each stage…

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  • Lis Hubert

The CX by Design Process: How We Work
The CX by Design Process: How We Work 1200 800 Lis Hubert

One of the first things people ask us about the CX process is “How does it work?”. We get this question from prospective clients, business contacts, and basically anyone who…

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We specialize in working with Retail, E-Commerce, and Health & Wellness teams.

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