CX by Design

Our latest thinking on how you can create meaningful customer connections.
  • Diana Sonis

CX 101: When do you need a customer experience design consultant?
CX 101: When do you need a customer experience design consultant? 1400 600 Diana Sonis

In this series, we’ve covered a lot of CX basics. We’ve defined what CX is, described how to apply human-centered design to business problems, and even explored CX research. But…

read more
  • Lis Hubert

CX 101: Customer Experience Research and Validation
CX 101: Customer Experience Research and Validation 2560 1440 Lis Hubert

Now that we’ve explained the differences between CX, UX, and HCD, let’s look at one of the most important parts of the CX process: research and validation. As practitioners of…

read more
  • Diana Sonis

CX 101: What is UX?
CX 101: What is UX? 2560 1945 Diana Sonis

CX. DX. EX. UX. The business world is awash with Xs, and we’re not even counting the social media platform formerly known as Twitter. These Xs are all about experience:…

read more
  • Lis Hubert

CX 101: What is CX?
CX 101: What is CX? 2560 1696 Lis Hubert

Welcome to the series CX 101, where we answer common questions about Customer Experience and how it fits into your organization. Caring about the customer experience isn’t new; it’s been…

read more

We specialize in working with Retail, E-Commerce, and Health & Wellness teams.

Who We Are

Home
About
Services
Work
Ideas
Newsletter
FAQs
Contact

What We Do

CX Consulting Services
CX for E-Commerce
CX for Marketing Teams

Contact Us

Send us a message

LinkedIn

Get in touch

    Let's Work Together

    ©2024 CX by Design. All rights reserved. | Privacy Policy | Terms & Conditions

      Start Typing