Resources

Looking for more info on CX? Check out our blog articles, case studies, newsletters, webinars, and downloadables!

Webinars & Events

Featured Business Strategy
Intentional Decision Making for Smarter Growth – with Lis Hubert

Intentional Decision Making for Smarter Growth – with Lis Hubert

When teams are executing hard but outcomes keep stalling, the problem is rarely effort. It’s that the strategic decisions, the...

edit Diana Sonis

event 04/08/2026

pace 4 mins

Business Strategy
Make the Unconscious Conscious — A conversation with Lis Hubert

Make the Unconscious Conscious — A conversation with Lis Hubert

In this conversation, Matthew Oliphant and Lis Hubert delve into various themes surrounding personal growth, societal pressures, and the complexities...

edit Lis Hubert

event 01/23/2025

pace 4 mins

Business Strategy
DevFest 2024

DevFest 2024

Hosted by GDG Hudson, GDG Capital Region, GDG On Campus Rensselaer, and Google Women Techmakers, this highly anticipated event took place on November...

edit Lis Hubert

event 10/23/2024

pace 4 mins

CX
The Customer Journey: What It Is, Why It Matters, And How To Map It

The Customer Journey: What It Is, Why It Matters, And How To Map It

Happy customers are loyal customers. Loyal customers cost up to 25x less, spend up to 67% more, and share your...

edit Lis Hubert

event 10/02/2024

pace 4 mins

UX
The Basics of Customer Experience and How to Make Your Site More User Friendly

The Basics of Customer Experience and How to Make Your Site More User Friendly

What are User Experience, Customer Experience, and human-centered design? And how can understanding these related fields make your site easier...

edit Lis Hubert

event 03/01/2024

pace 4 mins

CX
The Customer Journey: What It Is, Why It Matters, and How to Map It

The Customer Journey: What It Is, Why It Matters, and How to Map It

Understanding your customer journey is essential to connecting with your audience – and building a strong relationship with them. In...

edit Lis Hubert

event 03/01/2024

pace 4 mins

UX
Team of One: Contracting, Consulting, and Freelancing – Webinar

Team of One: Contracting, Consulting, and Freelancing – Webinar

Freelancing, contracting, consultancy, or employment, which of these would work for your UX career? Maybe you’re a good fit with...

edit Diana Sonis

event 08/10/2023

pace 4 mins

UX
How to Create Human-centered Solutions

How to Create Human-centered Solutions

During this webinar on how to create human-centered solutions, we share how human-centered design is an adaptable, scalable approach to...

edit Diana Sonis

event 08/10/2023

pace 4 mins

CX
Forget the Trail of Breadcrumbs

Forget the Trail of Breadcrumbs

Evolving website navigation starts with forgetting the trail of breadcrumbs. Many businesses have a simple understanding of navigational structures. Further,...

edit Lis Hubert

event 01/28/2022

pace 4 mins

UX
Designing Complex Website Navigation

Designing Complex Website Navigation

In this UX San Antonio event, it’s all about designing complex website navigation. Navigation in complex websites and products is...

edit Lis Hubert

event 09/30/2021

pace 4 mins

CX
Service Design & Kano Models

Service Design & Kano Models

In this Firecat First Friday session it’s all about Service Design & Kano Models. How do you decide where your...

edit Lis Hubert

event 09/13/2021

pace 4 mins

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