Productboard – January 2023
During this webinar on how to create human-centered solutions, we share how human-centered design is an adaptable, scalable approach to problem-solving. It’s a framework that can optimize many business areas while using empathy and keeping the focus on humans – that is, the customers, employees, and users involved in the process.
The process CX by Design we use to implement human-centered solutions is:
- Look (investigate)
- Ask
- Learn
- Create solutions
- Test/Iterate.
If you’ve been trying to solve a complex or recurring business challenge, using human-centered design can uncover a surprising path to success.
After the presentation, we hold an extended conversation on how to make this vision a reality.
Recorded for Productboard on January 26, 2023
For more on the subject, check out these ideas:
Lis Hubert & Diana Sonis:
7 Insights on Creating Human-Centered Solutions
Lis Hubert:
What You Can Do Right Now to Be Human-Centered
Diana Sonis:
How do we train our teams to think with a customer-centric mindset?
