Honest Collaboration: Collaborating When Things Get Real
We have to collaborate with humans quite often. This is an occupational hazard of our work as human-centered designers. Jokes...
edit Diana Sonis
event 08/13/2021
pace 4 mins
Leave a Trail of Breadcrumbs: Designing Navigation with Customer Intentions
Navigation in complex websites and products is… well, complex. How do you help your users go from A → B...
edit Lis Hubert
event 01/23/2021
pace 4 mins
Optimizing Websites for Today’s Customer
Lis Hubert, Diana Sonis, and Adam Parks discuss how collections agencies should be optimizing websites for customers. Optimizing websites for...
edit Lis Hubert
event 12/15/2020
pace 4 mins
CX Week – Lis Hubert & Diana Sonis
Have you tried paying a bill like you’re asking consumers to do? Collection agencies need to look at their processes...
edit Lis Hubert
event 12/14/2020
pace 4 mins
Post Session Q & A – Designing Complex Website Navigation
In this Post Session Q & A for Designing Complex Website Navigation, expert information architects Lis Hubert and Diana Sonis...
edit Lis Hubert
event 09/04/2020
pace 4 mins
Designing Complex Website Navigation
Navigation in complex websites and products is … well, complex. How do you help your users go from A to...
edit Lis Hubert
event 09/04/2020
pace 4 mins
