General CX

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CX Week – Lis Hubert & Diana Sonis

edit Lis Hubert

event 12/14/2020

pace 4 mins

Customer Experience Week 2020

Have you tried paying a bill like you’re asking consumers to do?

Collection agencies need to look at their processes from the perspective of the consumer to ensure all touchpoints are seamless and consistent. At CX Week, Lis Hubert & Diana Sonis from CX by Design shared tips to help accomplish that objective.

Recorded at Customer Experience Week, December 14, 2020.

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