What problem are you actually using AI to solve?
AI is not just on the agenda; it IS the agenda. The pressure to act was yesterday. The wheels are...
edit Lis Hubert
event 10/07/2026
pace 5 mins
Why Cultural Fit in Agency Partnerships Is Critical
The cultural fit between your company and the agency you hire can accelerate your growth and determine your return on...
edit Diana Sonis
event 10/01/2026
pace 3 mins
Don’t use AI as a band-aid: Why quick AI fixes don’t work
Originally published October 2021. Updated September 2026. AI creates enormous opportunities to improve how organizations work. But not every business...
edit Lis Hubert
event 09/21/2026
pace 4 mins
How to Reduce Support Ticket Volume This Quarter
Reducing support ticket volume means more than just hiring the right people (or more people). It’s also about the people...
edit Lis Hubert
event 09/08/2026
pace 3 mins
What a real AI strategy looks like for a company your size
Most AI strategy advice is written for enterprises. It assumes large internal teams, dedicated AI functions, existing data infrastructure, and...
edit Lis Hubert
event 08/13/2026
pace 5 mins
The tool went live. Your employees don’t trust it. Your customers already know.
The rollout happened. The tool is live. The vendor signed off. The IT ticket is closed. And 3 weeks later,...
edit Diana Sonis
event 08/06/2026
pace 5 mins
The strategy was fine. The handoff killed it.
There’s a version of this story you’ve probably lived through. Not necessarily with AI. Maybe with a CRM rollout. A...
edit Lis Hubert
event 07/29/2026
pace 5 mins
Your team is already using AI. That’s not the problem.
AI is already in your organization. Marketing is using it. Maybe ops. Probably someone in finance who figured out it...
edit Diana Sonis
event 07/22/2026
pace 4 mins
The Importance of User Experience Design and Avoiding UX Debt
Can you delay investing in UX until your product or website is operational? In this article, we talk about the...
edit Diana Sonis
event 07/07/2026
pace 5 mins
How to Improve Your UX/CX: 5 UX and CX Improvements You Can Launch This Month
Who’s got time to improve their user experience or customer experience? You do. Here are 5 ideas on how to...
edit Lis Hubert
event 06/03/2026
pace 5 mins
13 Efficient Project Handoff Strategies
The handoff is a critical part of any project. Find out how you can prepare for a successful handoff before...
edit Diana Sonis
event 04/27/2026
pace 5 mins
