How To Talk With Customers Through Your Website
You can’t scale the human side of your business if your website isn’t set up to have an organic conversation...
edit Diana Sonis
event 10/13/2020
pace 4 mins
Website navigation is a ubiquitous concept today. Customers expect to find whatever they’re looking for through the links at the...
edit Diana Sonis
event 09/29/2020
pace 4 mins
Establishing the Customer Experience: What Does it Mean For Your Business?
This is Part 3 in the Establishing the Customer Experience series. Part 1 discusses a holistic way to define Customer...
edit Lis Hubert
event 09/15/2020
pace 4 mins
Establishing the Customer Experience: What Does an Experience Entail?
This is Part 2 in the Establishing the Customer Experience series. Part 1 discusses a holistic way to define Customer...
edit Lis Hubert
event 09/01/2020
pace 4 mins
Establishing the Customer Experience: A Holistic Definition
This is Part 1 in the Establishing the Customer Experience series. Part 2 discusses the elements that make up an...
edit Lis Hubert
event 08/18/2020
pace 4 mins
Redefine “Customer” to Build a Great Business
If you build great customer relationships, you’ll build a great business. This advice is even more important in a post-COVID-19...
edit Lis Hubert
event 06/15/2020
pace 4 mins
Business Opportunities in COVID-19
COVID-19 is not the problem you’re dealing with. Well, for businesses and gig workers who rely on in-person customer traffic,...
edit Diana Sonis
event 05/26/2020
pace 4 mins
Why Your Business Needs a Shared, Customer-First Language
One question we hear often, especially during times of crisis, is: What is the one human-centered practice I can implement...
edit Lis Hubert
event 05/12/2020
pace 4 mins
How To Be (or Become) Human-Centered in a Crisis
Originally, this was meant to be a different post. We wanted to celebrate companies that matter to our daily lives;...
edit Diana Sonis
event 04/21/2020
pace 4 mins
Being Human-Centered to Fortify Your Business
It’s no secret that your business contributes to the world beyond just servicing your customers. At no time has this...
edit Lis Hubert
event 04/08/2020
pace 4 mins
Identify Growth Opportunities Using Human-Centered Design
Human-Centered Design (HCD) is about understanding and meeting human needs in business, but how do you identify growth opportunities using...
edit Diana Sonis
event 03/17/2020
pace 4 mins
