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Featured CX

How do we train our teams to think with a customer-centric mindset?

We field a lot of strategic and tactical customer experience (CX) and user experience (UX) questions. Sometimes they’re from perspective...

edit Diana Sonis

event 03/22/2022

pace 4 mins

CX

Event Replay: Forget the Trail of Breadcrumbs

Last October, we announced an upcoming webinar for Interact Global 2021. The webinar was the latest in our series on...

edit Lis Hubert

event 03/08/2022

pace 4 mins

UX

Event Replay: Designing Complex Website Navigation UX San Antonio

Back in early September, we announced an upcoming webinar for UX San Antonio on how to create human-centered business solutions...

edit Diana Sonis

event 11/30/2021

pace 4 mins

CX

Why Customer Intentions Matter for Business

Designing software around customer intentions isn’t a controversial concept. Most business people agree that knowing what customers intend to do...

edit Diana Sonis

event 11/02/2021

pace 4 mins

The Dream of a More Human Navigation Realized

Published on Boxes & Arrows – October 5, 2021 In the 2010 Sci-Fi film Inception a professional thief is offered...

edit Lis Hubert

event 10/19/2021

pace 4 mins

Innovation

Technology Has to Serve Humans

What is the purpose of technology? Some would say it’s to help humans solve problems with less effort. One example...

edit Lis Hubert

event 10/05/2021

pace 4 mins

CX

Forget the Trail of Breadcrumbs – Interact Global 2021

Upcoming FREE event: Interact Global, October 2021 We’re passionate about helping businesses design products and systems that exceed customer expectations....

edit Lis Hubert

event 09/28/2021

pace 4 mins

Business Strategy

Who Does Your Technology Serve?

The dark side of technology is not a new topic. There are a myriad of books, articles, shows, and movies...

edit Lis Hubert

event 09/21/2021

pace 4 mins

CX

Event Replay – Service Design & Kano Models: Firecat First Fridays

In early September, we announced our upcoming Firecat First Friday session, Service Design & Kano models. Several weeks have passed,...

edit Lis Hubert

event 09/14/2021

pace 4 mins

UX

Designing Complex Website Navigation: UX San Antonio

Upcoming FREE event: Designing Complex Website Navigation, UX San Antonio, September 2021 Our mission is to create human-centered business solutions....

edit Lis Hubert

event 09/07/2021

pace 4 mins

CX