Developing A Company-Wide CX Mindset – Without a CX Team
Veterans First is a financial services company that specializes in providing mortgages to active and retired U.S. military personnel. The...
edit Diana Sonis
event 07/13/2023
pace 4 mins
In Part 1 of this series, we discussed how to train your team to think with a customer-centric mindset. Part...
edit Diana Sonis
event 04/19/2022
pace 4 mins
How do we understand our customers?
In Part 1 of this series, we discussed how to train your team to think with a customer-centric mindset. Here,...
edit Diana Sonis
event 04/05/2022
pace 4 mins
How do we train our teams to think with a customer-centric mindset?
We field a lot of strategic and tactical customer experience (CX) and user experience (UX) questions. Sometimes they’re from perspective...
edit Diana Sonis
event 03/22/2022
pace 4 mins
Event Replay: Forget the Trail of Breadcrumbs
Last October, we announced an upcoming webinar for Interact Global 2021. The webinar was the latest in our series on...
edit Lis Hubert
event 03/08/2022
pace 4 mins
Event Replay: Designing Complex Website Navigation UX San Antonio
Back in early September, we announced an upcoming webinar for UX San Antonio on how to create human-centered business solutions...
edit Diana Sonis
event 11/30/2021
pace 4 mins
Why Customer Intentions Matter for Business
Designing software around customer intentions isn’t a controversial concept. Most business people agree that knowing what customers intend to do...
edit Diana Sonis
event 11/02/2021
pace 4 mins
The Dream of a More Human Navigation Realized
Published on Boxes & Arrows – October 5, 2021 In the 2010 Sci-Fi film Inception a professional thief is offered...
edit Lis Hubert
event 10/19/2021
pace 4 mins
Are You Using Technology as a Band-aid?
One of the challenges of solving business problems (or any problems) involves looking for a quick fix. This is what...
edit Lis Hubert
event 10/19/2021
pace 4 mins
Technology Has to Serve Humans
What is the purpose of technology? Some would say it’s to help humans solve problems with less effort. One example...
edit Lis Hubert
event 10/05/2021
pace 4 mins
Forget the Trail of Breadcrumbs – Interact Global 2021
Upcoming FREE event: Interact Global, October 2021 We’re passionate about helping businesses design products and systems that exceed customer expectations....
edit Lis Hubert
event 09/28/2021
pace 4 mins
