The CX by Design process: Months 10+: Looking to the Future
This is the sixth and final article in our series on the CX by Design process. It’s been ten months...
edit Lis Hubert
event 08/16/2024
pace 4 mins
When I embarked on my journey as a Customer Experience pro nearly two decades ago, I was filled with a...
edit Lis Hubert
event 08/02/2024
pace 4 mins
Using a Now-Next-Later Framework to Prioritize CX Goals
When we’re working with a new client, we’re often met by a mountain of CX goals – and then by...
edit Diana Sonis
event 07/19/2024
pace 4 mins
The CX by Design process: Months 3–10: Prioritizing problems and establishing CX foundations
Welcome to the fifth article in our series explaining the CX by Design process – how we partner with our...
edit Diana Sonis
event 07/12/2024
pace 4 mins
The CX by Design process: Weeks 3–10: Getting to work
This is the fourth article in our series explaining the collaboration process we follow with our clients. The first article...
edit Diana Sonis
event 07/04/2024
pace 4 mins
CX 101: Applying human-centered design to business problems
Now that we’ve discussed what human-centered design (HCD) is, let’s talk about practicalities. How can we use HCD to solve...
edit Lis Hubert
event 06/07/2024
pace 4 mins
Are you getting the most out of your customer journey maps?
Let’s be honest – it’s not easy to create effective customer journey maps. You have to … Identify the correct...
edit Lis Hubert
event 05/27/2024
pace 4 mins
The CX by Design Process: Days 1–10: Defining the Problem
We’ve talked about why clients call us in and what our process entails. At this point, we’ve had a preliminary...
edit Lis Hubert
event 05/17/2024
pace 4 mins
CX 101: What is human-centered design?
In our last article, we said that CX and UX follow the principles of human-centered design (HCD). You’ve probably heard...
edit Diana Sonis
event 04/05/2024
pace 4 mins
Retail Optimization: 5 Steps to Better Store Operations
Retail stores throughout the world face tough competition, tight margins, and a rapidly evolving industry. In this article, we examine...
edit Diana Sonis
event 03/29/2024
pace 4 mins
1. What’s your role in CX by Design? I am one of the founding partners. Along with Diana, I’m responsible...
edit Diana Sonis
event 03/15/2024
pace 4 mins
