Using the 80/20 rule for CX success
Many of you have heard of “the 80/20 rule”. We refer to this term a lot, because it’s something we...
edit Lis Hubert
event 02/27/2025
pace 4 min mins
CX metrics part 6: Employee experience metrics
What do employee experience metrics have to do with the customer experience? Find out in this article, the finale of...
edit Lis Hubert
event 02/03/2025
pace 4 mins
CX metrics part 5: Customer service metrics
Learn how to harness customer service metrics to explore your CS efficiency, strengthen your customer relationships, and provide a better...
edit Lis Hubert
event 01/27/2025
pace 4 mins
CX metrics part 4: Usability metrics and the user experience
Learn how to choose usability metrics that provide information on the user experience – and the customer experience. This article,...
edit Lis Hubert
event 01/20/2025
pace 4 mins
CX Metrics Part 3: Process metrics and efficiency
Learn how business process metrics tie into the customer experience. This article, the third in our CX metrics series, gives...
edit Lis Hubert
event 01/13/2025
pace 4 mins
CX Metrics Part 2: Key Sales Metrics
We explain how to use key sales metrics to understand your sales and revenue – and to shed light on...
edit Lis Hubert
event 12/18/2024
pace 4 mins
CX Metrics Part 1: Customer Experience Metrics
Learn how to use customer experience metrics to track your CX progress and identify growth areas. This is the first...
edit Lis Hubert
event 11/01/2024
pace 4 mins
Conversion Rate Optimization (CRO): 5 Ways To Get Started
Conversion Rate Optimization (CRO) is a systematic process aimed at increasing the percentage of website visitors who complete a desired...
edit Diana Sonis
event 10/30/2024
pace 4 mins
CX 101: When do you need a customer experience design consultant?
In this series, we’ve covered a lot of CX basics. We’ve defined what CX is, described how to apply human-centered...
edit Diana Sonis
event 09/13/2024
pace 4 mins
Are you struggling with CX growth? Our guide to establishing CX will help!
CX growth doesn’t happen overnight – or without a lot of planning, hard work, and patience. This article introduces our...
edit Diana Sonis
event 09/09/2024
pace 4 mins
CX 101: Customer Experience Research and Validation
Now that we’ve explained the differences between CX, UX, and HCD, let’s look at one of the most important parts...
edit Lis Hubert
event 08/23/2024
pace 4 mins
